At a Glance
- Tasks: Manage key accounts, onboard new customers, and ensure smooth logistics operations.
- Company: Join DACHSER, a top global logistics provider with a supportive team culture.
- Benefits: Permanent contract, competitive salary, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be part of a dynamic team shaping the future of logistics while making a real impact.
- Qualifications: Strong communication skills, customer service experience, and IT literacy required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Permanent
Hours: M/F 0830-1730
Location: Dartford
Why work for DACHSER? At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
You will play a crucial role in Key Account Management Administration, ensuring smooth onboarding of new customers and developing strong, lasting relationships. Managing both customer service and system administration through internal DACHSER platforms, you will support business growth by efficiently handling multiple tasks and meeting deadlines.
Key Responsibilities:
- Manage key account administration and provide exceptional support to outbound customer service operations.
- Onboard new customers and nurture ongoing relationships to develop the business.
- Administer shipments and operations using internal DACHSER IT systems.
- Maintain high-quality standards while managing group inboxes and responding promptly to customer needs.
- Collaborate with various internal teams to ensure seamless service delivery.
- Oversee system administration tasks to support efficient logistics processes.
- Meet deadlines and multitask effectively in a fast-paced environment.
- Proactively communicate any shipment issues or deviations to customers using event management systems.
- Accurately record and document all activities to support quality control and reporting.
The Ideal candidate will have:
- Demonstrates a proven track record in delivering excellent customer service with strong communication skills and a proactive approach.
- Skilled in developing and maintaining strong customer relationships.
- Organised and able to multitask efficiently while meeting deadlines.
- Comfortable with system administration and internal logistics platforms.
- IT literate, confident in Microsoft Office (Excel, Word, Outlook), and quick to adapt to new software.
- Previous Logistics experience.
- Knowledge of customs processes, and import/export procedures is a plus but not essential.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator in Dartford, Kent
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DACHSER and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DACHSER!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DACHSER keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Coordinator in Dartford, Kent
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DACHSER:This is your chance to really connect with the team at DACHSER. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DACHSER
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DACHSER.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DACHSER that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DACHSER. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
