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- Tasks: Coordinate the outbound customer service team and ensure smooth operations.
- Company: Join DACHSER, a top global logistics provider with a supportive culture.
- Benefits: Enjoy 25 days annual leave, employee discounts, and free car parking.
- Why this job: Make a real impact in logistics while developing your skills in a dynamic environment.
- Qualifications: Experience in team coordination and strong communication skills required.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
The predicted salary is between 30000 - 42000 £ per year.
Role: Customer Service Team Coordinator – Outbound
Contract: Permanent
Hours: Monday – Friday 0830-1730
Location: Dartford
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
To coordinate and support the outbound customer service team, ensuring effective communication and collaboration across departments. The role focuses on delivering exceptional service by managing workflows, proactively addressing customer needs, resolving issues efficiently, and maintaining strong relationships with both internal teams and external clients.
Responsibilities:
- Provide technical guidance and management to team members
- Oversee the induction and onboarding of new employees
- Create and manage team schedules to ensure adequate coverage
- Coordinate and optimise tasks in line with management directives
- Liaise effectively with delivery and dispatch partners to ensure smooth operations
- Maintain proactive and clear communication with customers
- Organise and manage special delivery requests
- Process shipments accurately using Active Report, unloading reports, hall recordings, and residual item lists
- Handle and resolve customer complaints efficiently
- Coordinate ongoing training and development initiatives for the team
- Prepare detailed content and information to support decision-making processes
The ideal candidate will have:
- Proven experience in team coordination or supervisory roles within customer service or logistics
- Strong organisational and multitasking skills, with the ability to prioritise effectively
- Excellent communication and interpersonal skills to liaise with customers and internal teams
- Ability to manage schedules and workflows efficiently
- Proactive problem-solving skills and a customer-focused mindset
- Familiarity with shipment processing systems and reporting tools (e.g., Active Report)
- Experience handling customer complaints with professionalism and empathy
- Ability to lead training sessions and support team development
- Strong decision-making skills with attention to detail
- Flexibility to adapt to a fast-paced and dynamic work environment
Benefits That Support You:
- Free Car Parking - hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family:
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
Customer Service Team Coordinator in Dartford employer: DACHSER Spedition AG
Contact Detail:
DACHSER Spedition AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Coordinator in Dartford
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors. Use LinkedIn to connect with current DACHSER employees or join relevant groups. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching DACHSER’s values and recent news. Show us you’re genuinely interested in the company and how you can contribute to our mission of keeping the world connected. Tailor your answers to reflect our focus on exceptional service and teamwork.
✨Tip Number 3
Practice your communication skills! As a Customer Service Team Coordinator, you’ll need to liaise effectively with both customers and internal teams. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our DACHSER family. Keep an eye on our careers page for updates and new openings!
We think you need these skills to ace Customer Service Team Coordinator in Dartford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Team Coordinator role. Highlight your relevant experience in team coordination and customer service, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve effectively resolved a customer issue in the past.
Be Proactive and Problem-Solving: We love candidates who can think on their feet! In your application, showcase your proactive problem-solving skills. Share a story where you identified a potential issue before it became a problem and how you tackled it.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our DACHSER family!
How to prepare for a job interview at DACHSER Spedition AG
✨Know the Company Inside Out
Before your interview, take some time to research DACHSER. Understand their values, mission, and the logistics industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Team Coordination Skills
As a Customer Service Team Coordinator, you'll need to demonstrate your ability to manage workflows and support your team. Prepare examples from your past experiences where you've successfully coordinated tasks or resolved issues, highlighting your organisational skills and proactive approach.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and special delivery requests. Think of specific situations where you’ve turned a negative experience into a positive one. This will showcase your problem-solving skills and customer-focused mindset, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training initiatives, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing to the team's success.