At a Glance
- Tasks: Handle customs documentation and processes while ensuring compliance and optimising customer service.
- Company: Join DACHSER, a company that values its people and promotes a supportive work environment.
- Benefits: Enjoy free parking, generous leave, life assurance, and exclusive employee discounts.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Make a real impact in customs administration and enhance your problem-solving skills.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role: Customs Administrator
Contract: Permanent
Hours: Monday – Friday 0700-1600
Location: Northampton
Purpose Of the Role: The completion of Customs administration documents and Customs processes. Optimising the service level for customers regarding customs activities by employing both proactive and reactive approaches, while adhering to and complying with company and external authority requirements and legislation.
Responsibilities:
- Prepare and review customs documentation, ensuring all required customer information (e.g. EORI, VAT, legal entity details) is accurate and complete prior to declaration and clearance.
- Manage customs clearance processes in line with current regulations and company procedures.
- Proactively investigate and resolve customs-related issues to minimise delays and prevent non-conformities.
- Monitor transit movements, identifying and addressing any irregularities to ensure smooth operations.
- Take preventative action to avoid disruptions, including trailers being diverted to Inland Border Facilities (IBF).
- Maintain accurate electronic records and update Excel-based tracking systems in line with customs requirements and internal standards.
- Ensure full compliance with customs authorisations, SOPs, AEO requirements, and company policies.
- Liaise with customers, internal departments, and the Team Leader to resolve queries and elevate risks where necessary.
- Manage personal and shared inboxes effectively, ensuring timely responses and strong team collaboration.
- Uphold company values and maintain a flexible approach, making informed decisions on customs-related tasks as required.
- Support the wider business by undertaking any additional duties as reasonably required.
The Ideal Candidate Will Have:
- Experience working to internal SLAs and deadlines.
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Strong organisational and problem-solving skills.
- Ability to communicate effectively with stakeholders at all levels.
- Customer-focused with a commitment to quality service.
- Adaptable and able to manage changing priorities.
Benefits That Support You:
- Free Car Parking - hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Customs Administrator employer: DACHSER Spedition AG
DACHSER is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in Northampton. With generous benefits such as 25 days of annual leave, life assurance, and an employee assistance programme, we ensure our team members feel valued and empowered. Join us to be part of a dynamic environment where your contributions are recognised, and opportunities for personal and professional development abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customs Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the customs industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customs knowledge and current regulations. We recommend practising common interview questions and having examples ready that showcase your problem-solving skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customs Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customs Administrator role. Highlight your experience with customs documentation and processes, and show us how you can optimise service levels for our customers.
Show Off Your Attention to Detail:Since accuracy is key in customs administration, give us examples of how you've maintained high standards in your previous roles. We want to see that you can manage complex information without missing a beat!
Communicate Clearly:Strong written communication skills are essential for this role. Use clear and concise language in your application, and don’t forget to demonstrate your ability to liaise effectively with various stakeholders.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DACHSER Spedition AG
✨Know Your Customs Stuff
Make sure you brush up on customs regulations and processes before the interview. Familiarise yourself with key terms like EORI, VAT, and AEO requirements. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Attention to Detail
Since this role requires a high level of accuracy, be prepared to discuss examples from your past where your attention to detail made a difference. Whether it’s catching an error in documentation or ensuring compliance, highlight those moments!
✨Communicate Like a Pro
Strong communication skills are essential for liaising with customers and internal teams. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes.
✨Be Ready to Problem-Solve
Customs-related issues can pop up unexpectedly, so think of scenarios where you've had to resolve problems quickly. Be ready to share how you approached these challenges and what the outcomes were. This will demonstrate your proactive mindset!
