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- Tasks: Provide top-notch customer service and build relationships with clients and suppliers.
- Company: Join DACHSER, a leading global logistics provider with a supportive team culture.
- Benefits: Enjoy free parking, employee discounts, health perks, and a flexible pension plan.
- Why this job: Kickstart your career in logistics while making a real impact in a dynamic environment.
- Qualifications: Basic computer skills and a friendly, organised approach are a plus.
- Other info: Diversity is key at DACHSER; we celebrate unique qualities and foster innovation.
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Contract: Permanent
Hours: Monday – Friday 0830-1730
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
Provide exceptional customer service and operational support within DACHSER’s fast‑paced logistics environment. By managing customer enquiries, coordinating with suppliers and internal teams, and ensuring accurate administration of orders and documentation, the apprentice helps keep goods moving efficiently through the supply chain. The position plays a key part in maintaining strong customer relationships, supporting daily operations, and contributing to a collaborative, service‑driven team.
Responsibilites
- Deliver high‑quality customer service within agreed timeframes
- Build and maintain strong relationships with customers and suppliers
- Communicate proactively with partners, customers, and internal teams via phone and email
- Process orders accurately, including data entry and customs documentation
- Monitor shipment progress and update stakeholders on any changes or delays relating to customs or operational issues
- Support daily operational activities within the department
- Carry out administrative duties to ensure smooth workflow
- Contribute to a positive, collaborative team environment
The ideal candidate will have
- Strong communication skills — confident in both verbal and written communication
- Excellent organisational abilities — able to manage tasks, priorities, and workflow effectively
- Proactive problem‑solving skills — able to assess issues and identify practical solutions
- High attention to detail — committed to accuracy and quality in all work
- Solid IT capability — comfortable using a range of systems and digital tools
- Effective time management — able to meet deadlines and manage competing demands
- Adaptable and flexible — comfortable working in a fast‑paced or changing environment
- Confident and approachable — able to build positive working relationships
Benefits That Support You
At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking – hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance – Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme – confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts – from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more
- Pension Plan – a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks – free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees – know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards – we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
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Customer Service Apprentice employer: DACHSER Spedition AG
Contact Detail:
DACHSER Spedition AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know DACHSER! Research the company culture and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and suppliers, being clear and friendly is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with someone from DACHSER, let your passion for customer service shine through. A positive attitude can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DACHSER family.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Customer Service Apprentice position. Highlight any relevant experience or skills that match the job description, like your approachability and willingness to learn. It shows us you’re serious about joining DACHSER!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed, and make sure to proofread for any typos or errors. A polished application speaks volumes about your attention to detail.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at DACHSER Spedition AG
✨Know the Company
Before your interview, take some time to research DACHSER. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully communicated with customers or resolved issues in the past.
✨Demonstrate Your Organisational Skills
Since the role requires an organised and methodical approach, think of specific instances where you've managed tasks efficiently. Be ready to discuss how you prioritise your workload and keep track of important details, especially when under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could inquire about the training process, team dynamics, or what success looks like in this position. It’s a great way to engage with your interviewers and leave a lasting impression.
