Central Order Management Administrator in Rochdale

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Why work for DACHSER?

We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world\'s most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.

Tasks

• Administer commercial invoices to ensure accuracy and compliance with customs regulations for exports to Europe, as well as prepare shipments for export or UK distribution.
• Represent Dachser professionally when communicating with customers via phone or electronic channels.
• Coordinate with internal departments to ensure agreed service levels are consistently met.
• Proactively notify customers of any issues or changes to plans, offering alternative solutions when necessary.
• Respond promptly and accurately to all customer enquiries.
• Accurately record all actions taken for review and analysis purposes.
• Manage error reports and produce customer KPI reports using various internal systems.
• Handle and resolve customer complaints professionally, maintaining composure, actively listening to concerns, and addressing them effectively to ensure customers feel valued.
• Foster a culture of trust within the team and with external stakeholders to support the delivery of quality service.
• Conduct occasional customer visits, including face-to-face meetings and service reviews.

Qualifications

• Excellent communication skills – with the ability to communicate both verbally and in writing.
• Strong planning and organisational skills
• Excellent problem-solving skills.
• Attention to detail and high level of accuracy
• Excellent standard of customer service
• Solid time management
• Highly adaptable
• Confident and approachable

Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing

Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more

Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief

Health – we offer free eye-tests and money off vouchers

Life Assurance - Death In Service benefit

At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.