Outbound Dispatcher in Rochdale

Role: Outbound Dispatcher

Contract: Permanent

Hours: Monday - Friday 11:30 - 20:30

Location: Rochdale

Why Join DACHSER?

At DACHSER, we're a global family powering over 83 million shipments every year from fashion to life-saving medical supplies. Ranked among the world's top logistics providers, we don't just move goods - we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you'll be part of a fast-paced, supportive team that's shaping the future of logistics.

Purpose Of the Role:

To deliver a customer focused quality service to meet customer needs and requirements. Adhere to local production quality control tools to maximise profit, quality of service and contribute to the strategic vision of the branch.

Key Responsibilities:

• Maintain high-quality standards and always deliver excellent customer service.
• Respond efficiently to customer and network requests related to export operations, providing cost-effective solutions while ensuring operational and service deadlines are met.
• Ensure strict compliance with all standard operating procedures and internal policies.
• Ensure the department adheres to all internal and external processes related to customs and associated documentation.
• Translate and analyse customer requirements to deliver effective operational solutions and maintain high service standards.
• Manage suppliers proactively to minimise costs and optimise service quality.
• Identify opportunities to maximise profit without compromising operational quality or customer satisfaction.
• Collaborate effectively with other departments across Rochdale, the UK, and other network branches to maintain strong working relationships.
• Manage domestic trailer operations, including auditing late departures, maintaining vehicle departure schedules, and achieving load yield targets.
• Monitor and maintain network quality targets to ensure operational excellence.
• Maintain domestic gross profit margins (CM3) across operational cost centres.
• Ensure accurate and timely reporting for PQC metrics, including transit times, flow rates, and delivery performance, highlighting and addressing any issues such as damaged deliveries.

The Ideal candidate will have:

• An understanding of European routes, regions, and operations to support efficient export logistics. (Desirable)
• Ability to understand business profitability and implement strategies to maximise profit while maintaining high-quality standards in the export sector.
• Comfortable managing multiple tasks and meeting tight deadlines without compromising accuracy or service.
• Able to remain calm under pressure, prioritise workload effectively, and maximise personal efficiency.
• Strong commitment to providing an exceptional customer experience.
• Able to convey information clearly and professionally, both verbally and in writing.
• Proactive in identifying issues, analysing situations, and implementing effective solutions.
• Demonstrated understanding of European road freight operations with a proven track record of success.
• Ensures tasks are completed meticulously and accurately.
• Organised and capable of handling a large volume of customer requests efficiently.
• Able to work independently, take responsibility, and deliver high-quality service to customers.
• Confident using standard software and capable of quickly learning new systems or tools as required.

Benefits That Support You:

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.
• 25 Days annual leave plus 8 days bank holiday - generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family:

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business - and we can't wait to meet you.