Export Administrator in Rochdale

Role: Outbound Administrator

Contract: Permanent

Hours: Monday - Friday 08:00 - 17:00

Location: Rochdale

Why Join DACHSER?

At DACHSER, we're a global family powering over 83 million shipments every year from fashion to life-saving medical supplies. Ranked among the world's top logistics providers, we don't just move goods - we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you'll be part of a fast-paced, supportive team that's shaping the future of logistics.

Purpose Of the Role:

To deliver a customer-focused, high-quality service that meets the needs and expectations of our clients. Ensure adherence to local production quality control standards to maximise profitability, enhance service quality, and support the strategic objectives of the branch.

Key Responsibilities:

• Maintain high-quality standards and always deliver exceptional customer service.
• Efficiently respond to customer and network requests for domestic operations, providing cost-effective solutions while ensuring operational and service deadlines are met.
• Ensure strict adherence to standard operating procedures (SOPs) across all processes.
• Ensure full compliance with internal and external customs regulations and paperwork requirements.
• Translate, analyse, and deliver customer requirements through effective operational and service management.
• Effectively manage suppliers to minimise costs without compromising service quality.
• Maximise profit opportunities while maintaining high standards of quality.
• Liaise with departments in Rochdale, across the UK, and within the wider network to maintain strong working relationships and ensure smooth operations.
• Oversee domestic trailer management, including auditing late departures.
• Maintain domestic vehicle departure times, monitor load yield targets, and ensure network quality objectives are met.
• Ensure domestic gross profit margins (CM3) are maintained on all operational cost centres.
• Deliver accurate and timely PQC (Performance Quality Control) reports, including transit times, flow rates, and damage reports for deliveries.

The Ideal candidate will have:

• At least 2 years of experience in European Road Operations (desirable).
• Strong geographical knowledge of Europe (desirable).
• Commercial acumen, with the ability to maximise profit while maintaining quality in the export business.
• The ability to work efficiently under pressure and meet tight deadlines.
• A calm and organised approach, with the ability to manage workload and maximise personal productivity.
• A strong customer focus and commitment to delivering excellent service.
• Exceptional communication and presentation skills.
• Problem-solving capabilities and strong analytical skills.
• A thorough understanding of European Road Operations with a proven track record (desirable).
• Impeccable attention to detail and a high level of accuracy.
• Organisational skills to manage a high volume of customer requests efficiently.
• The ability to work independently, take ownership, and deliver a high-quality service to customers.
• Excellent IT skills, including proficiency in relevant software and systems.
• Experience working in a fast-paced, dynamic environment.
• A proven track record in customer account management (desirable).
• Experience in delivering against key performance indicators (KPIs) for quality and service (desirable).
• Previous experience in driver and transport supplier management (desirable).

Benefits That Support You

At DACHSER, we believe in taking care of our people inside and outside of work. Here's what you can enjoy as part of our team:

• Free Car Parking - hassle-free parking every day, so your commute is stress-free.
• 25 Days annual leave plus 8 days bank holiday - generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
• Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.

Join Our Inclusive Family

At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business - and we can't wait to meet you.