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For Companies At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships with clients.
- Company: Join DACHSER, a leading global logistics family connecting the world.
- Benefits: Enjoy free parking, employee discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team shaping the future of logistics.
- Qualifications: Good communication skills and a positive attitude are key.
- Other info: Receive comprehensive training and opportunities for career growth.
The predicted salary is between 800 - 980 £ per month.
Why Join DACHSER? At DACHSER, we’re more than just a logistics provider; we’re a global family connecting the world through over 83 million shipments every year, from fashion to life-saving medical supplies. As one of the world’s leading logistics companies, we don’t just move goods; we keep businesses and communities connected. What truly sets us apart? Our people. Here, your ideas count, your energy drives success, and you’ll be part of a fast-paced, supportive team shaping the future of logistics.
Your Role:
- Work closely with customers to deliver the best service within given timeframes.
- Build strong relationships with customers and suppliers, proactively communicating any changes or delays.
- Liaise regularly via phone and email with partners, customers, departments, and suppliers.
- Handle general administrative tasks including order entry and customs documentation.
- Support the team with additional duties as needed.
- Foster a positive, team-oriented environment.
What Training Will the Apprentice Receive?
- Completion of a Level 3 Customer Service qualification.
- Functional skills in maths and English, if required.
- A blend of on-the-job and off-the-job training, with the location and schedule to be confirmed.
- Opportunity for rotation through other departments to gain broader experience.
What We’re Looking For:
- Some familiarity with computer programs such as MS Office (Outlook, Excel, Word) is helpful but not essential.
- An organised, methodical approach to your work.
- Excellent communication skills with a friendly and approachable manner both in person and on the phone.
- Proactive and clear communicator.
Personal Qualities:
- Strong attention to detail.
- Positive attitude and eagerness to learn.
- Punctual and reliable.
Benefits That Support You:
- Free Car Parking - hassle-free parking every day for a stress-free commute.
- Life Assurance - Death in Service benefit for peace of mind.
- Employee Assistance Programme - confidential support for personal wellbeing.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - flexible, tax-efficient pension scheme tailored to you.
- Health Perks - free eye tests and discount vouchers to keep you feeling your best.
- Internal Referral Fees - earn rewards for referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment.
Join Our Inclusive Family:
At DACHSER, everyone is welcome. Diversity and equal opportunity are at the core of who we are. We celebrate the unique qualities each person brings, believing that diverse teams spark innovation and drive success. Logistics is a people business and we can’t wait to meet you.
Customer Service Apprentice in Rochdale employer: DACHSER Ltd
Contact Detail:
DACHSER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Rochdale
✨Tip Number 1
Get to know DACHSER! Research the company culture and values so you can show how you fit in. When you understand what makes them tick, you can tailor your conversations to highlight your strengths that align with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and suppliers, being clear and friendly is key. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive during your interviews! Ask insightful questions about the team and the role. This shows you're genuinely interested and ready to contribute to the positive, team-oriented environment they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the DACHSER family right from the start.
We think you need these skills to ace Customer Service Apprentice in Rochdale
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for, especially your communication skills and attention to detail.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at DACHSER Ltd
✨Know the Company
Before your interview, take some time to research DACHSER. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated in past experiences, whether in school or previous jobs.
✨Demonstrate Your Organisational Skills
DACHSER values an organised approach. Think of instances where you've managed multiple tasks or projects. Be ready to discuss how you prioritise your work and ensure deadlines are met, as this will resonate well with what they're looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if DACHSER is the right fit for you. Consider asking about the training process or how success is measured in the role.
