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- Tasks: Supervise the export customs team and ensure efficient operations.
- Company: Join DACHSER, a global leader in logistics with a supportive culture.
- Benefits: Enjoy 25 days annual leave, life assurance, and employee discounts.
- Other info: Diversity and inclusion are at our core; we value every unique perspective.
- Why this job: Make an impact in a fast-paced environment while shaping the future of logistics.
- Qualifications: 2+ years supervisory experience and knowledge of customs regulations required.
The predicted salary is between 30000 - 40000 £ per year.
Company description: Job ID: 5850 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customs clearance
Role: Export Customs Supervisor
Contract: Permanent
Hours: Monday - Friday 0900-1800
Location: Northampton
Why Join DACHSER? At DACHSER, we’re a global family powering over 83 million shipments every year from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods – we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role: Reporting to the Export Customs Manager, the Export Customs Supervisor ensures the export customs team runs efficiently, compliantly, and in line with all regulatory requirements. With a strong focus on road-freight clearances, the role is responsible for delivering a high-quality service to customers across a range of export processes. A key part of the position is supporting new team members, refining workflows, and driving continuous improvement to optimise team performance.
Responsibilities:
- Supervising the export customs team in a fast-paced environment
- Managing daily export operations when the Export Customs Manager is absent
- Providing effective customs solutions to meet service and operational deadlines
- Reviewing and improving processes without compromising quality
- Allocating tasks and overseeing daily declaration management
- Producing and monitoring KPIs to ensure targets are achieved
- Supporting the team with day-to-day issues and queries
- Ensuring smooth handovers between shifts
- Maintaining compliance with Customs, AEO, and SOP requirements
- Working closely with internal teams, external customers, and customs authorities (HMRC, Border Force, DEFRA)
- Liaising with Head Office in Kempten on customs matters when required
- Promoting DACHSER values and supporting staff coaching, integration, and performance
- Managing absence records and contributing to appraisals
- Upholding Health & Safety, BRC, and ISO9001 standards
- Supporting a proactive safety culture and ensuring all team members follow H&S practices
The ideal candidate will have:
- Minimum 2 years supervisory experience
- Minimum 2 years experience in a customs-related role
- Good knowledge of third-country customs regulations
- Strong understanding of customs procedures and formalities
- Working knowledge of UK CHIEF and related software
- Awareness of global geography
- Excellent verbal and written communication skills
- Strong listening skills and ability to understand different perspectives
- Confident problem-solving and analytical ability
- Professional approach to resolving issues
- Good numerical and IT literacy
- High accuracy and attention to detail
- Strong customer service orientation
- Highly adaptable in a changing environment
We offer:
- Free Car Parking - hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday - generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family: At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business – and we can’t wait to meet you.
Export Customs Supervisor in Northampton employer: DACHSER Ltd
Contact Detail:
DACHSER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customs Supervisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customs field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DACHSER and understanding their values. Be ready to discuss how your experience aligns with their mission and how you can contribute to their team. Show them you’re not just looking for any job, but that you want to be part of their family.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customs procedures and team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Export Customs Supervisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Export Customs Supervisor role. Highlight your supervisory experience and customs knowledge, as these are key for us. Use specific examples that showcase your skills in managing teams and improving processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining DACHSER and how your background aligns with our values. Don’t forget to mention your problem-solving skills and adaptability in fast-paced environments.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at DACHSER Ltd
✨Know Your Customs Stuff
Make sure you brush up on your knowledge of customs regulations and procedures, especially those related to third-country exports. Being able to discuss specific examples of how you've navigated these processes in the past will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed teams in fast-paced environments, resolved conflicts, or improved workflows. Highlighting your supervisory experience will help you stand out as a candidate who can drive performance.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially in customs-related scenarios. Think of specific challenges you've faced in previous roles and how you overcame them. This will showcase your analytical abilities and your approach to ensuring compliance and efficiency.
✨Understand DACHSER's Values
Familiarise yourself with DACHSER's core values and how they align with your own. Be prepared to discuss how you can contribute to their supportive team culture and promote their values in your role. This shows that you're not just looking for a job, but are genuinely interested in being part of their family.