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- Tasks: Lead and coordinate the Central Order Management team to ensure smooth customer order processing.
- Company: Join DACHSER, a top global logistics provider with a family-oriented culture.
- Benefits: Enjoy competitive salary, pension contributions, holiday allowance, and employee assistance programmes.
- Why this job: Be part of an innovative team that values your ideas and fosters personal development.
- Qualifications: 3+ years in logistics or order management; strong team coordination and Microsoft Office skills required.
- Other info: This is a permanent role based in Rochdale, working Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Contract: Permanent
Hours: M/F 0800-1700
Location: Rochdale
Why work for DACHSER?
We are a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
- Pension Contribution
- Competitive Holiday Allowance
- Employee Assistance Programme
- Discount Platform
- Life Assurance Benefit
- Cycle To Work Scheme
Purpose Of the Role:
To oversee and coordinate the activities of the Central Order Management team, ensuring the smooth processing of customer orders, adherence to internal standards, and delivery of a high level of service. The role combines technical oversight of operational processes with team coordination and people development.
Key Responsibilities:
- Technical and disciplinary management of the Central Order Management team
- Development, training, and coaching of team members to achieve high performance
- Coordination and optimisation of service workflows and order processing procedures
- Monitoring and analysis of runtime statistics and quality KPIs
- Liaising with internal departments and external clients to resolve issues and improve service
- Attending customer meetings and supporting key client relationships
- Driving conflict resolution across order management processes and between sites
- Ensuring compliance with internal service level agreements and process standards
- Maintaining clear communication within the team and with stakeholders
- Identifying opportunities for process improvement and implementing best practices
The Ideal candidate will have:
- At least 3 years of relevant professional experience in logistics or order management
- Proven experience in team coordination or supervisory roles
- Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
- Excellent communication skills and the ability to manage customer and internal relationships
- Strong attention to detail and the ability to manage competing priorities
- A proactive and solution-focused mindset
- The ability to analyse performance data and act accordingly
- Experience in managing sickness notifications, conducting interviews, issuing warnings, and granting leave
- Confidence in making hiring recommendations and supporting staff development
We do not accept CV details from Recruitment Agencies unless DACHSER has engaged directly regarding the role requirements beforehand.
Customer Service Team Coordinator in Rochdale employer: DACHSER Ltd
Contact Detail:
DACHSER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Coordinator in Rochdale
✨Tip Number 1
Familiarise yourself with DACHSER's operations and values. Understanding their commitment to family sentiment and innovation will help you align your approach during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in logistics or order management by preparing specific examples of how you've successfully coordinated teams or improved processes in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as proficiency in these tools is crucial for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with data analysis and reporting.
✨Tip Number 4
Prepare to discuss conflict resolution strategies you've employed in past roles. Given the emphasis on managing relationships and resolving issues, having concrete examples ready will show your proactive and solution-focused mindset.
We think you need these skills to ace Customer Service Team Coordinator in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics or order management. Emphasise any previous roles where you coordinated teams or managed customer relationships, as these are key aspects of the Customer Service Team Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as your experience in team development and process optimisation.
Highlight Technical Skills: Since the role requires strong proficiency in Microsoft Office tools, ensure you mention your experience with Excel, Word, and PowerPoint. You could include specific examples of how you've used these tools to improve workflows or analyse performance data.
Showcase Communication Skills: Given the importance of communication in this role, provide examples in your application that demonstrate your ability to liaise effectively with both internal departments and external clients. This could include instances where you resolved conflicts or improved service delivery.
How to prepare for a job interview at DACHSER Ltd
✨Showcase Your Leadership Skills
As a Customer Service Team Coordinator, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, coaching, and conflict resolution.
✨Know the Company Inside Out
Familiarise yourself with DACHSER's operations, values, and the logistics industry as a whole. Understanding their commitment to service excellence and family-oriented culture will help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of specific situations where you've improved processes or resolved conflicts, and be ready to discuss the outcomes.
✨Highlight Your Technical Proficiency
Since the role requires strong Microsoft Office skills, particularly in Excel, be prepared to discuss your experience with these tools. You might even want to mention any relevant data analysis you've done to support decision-making.
