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- Tasks: Manage customer service operations and administration for UK and European shipments.
- Company: Join DACHSER, a top global logistics provider with a family-oriented culture.
- Benefits: Enjoy competitive salary, pension contributions, employee assistance, and more perks.
- Why this job: Be part of an innovative team that values your ideas and promotes growth.
- Qualifications: Strong communication skills and basic customs knowledge preferred; IT literacy is essential.
- Other info: Work hours are Monday to Friday, 08:30 to 17:30 in Dartford.
The predicted salary is between 30000 - 42000 £ per year.
Contract: Permanent
Hours: M/F 0830-1730
Location: Dartford
Why work for DACHSER?
We are a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
- Pension Contribution
- Employee Assistance Programme
- Discount Platform
- Life Assurance Benefit
- Cycle To Work Scheme
Purpose Of the Role:
To manage the administration of European and UK road customer service operations in line with customer requests and network standards. To provide administration in a cost effective and efficient manner, maximising profit whilst promoting quality and service.
Key Responsibilities:
- Administration of Import, Export and UK shipments using the Dachser IT systems.
- Maintain quality standards and excellent customer service.
- To produce identified Key Performance Indicators for the Outbound customer service activity.
- To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations.
- To produce and administer quality and production control reports.
- Facilitating final checks of customs shipments on internal customs systems.
- To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met.
- To proactively inform the customer of any issues or deviations to the shipment process via our event management system and other communication channels.
- To record accurately all actions taken so that they can be reviewed and analysed.
- Providing supporting documentation to clients on request.
The Ideal candidate will have:
- Proven track record in delivering excellent customer service, with strong communication skills, a proactive attitude, and the ability to resolve queries efficiently while maintaining positive relationships with customers and colleagues.
- Basic knowledge of customs processes and regulations (desirable), including an understanding of import/export procedures and relevant documentation requirements.
- Eager to build on this foundation to ensure compliance and support efficient logistics operations.
- Highly organised with strong time management skills, capable of handling multiple tasks, prioritising effectively, and maintaining accuracy and attention to detail in a busy working environment.
- IT literate, with confident use of Microsoft Office applications (including Excel, Word, and Outlook) and the ability to quickly learn and adapt to new software systems and digital tools.
Customer Service Administrator in Dartford employer: DACHSER Ltd
Contact Detail:
DACHSER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Dartford
✨Tip Number 1
Familiarise yourself with DACHSER's operations and values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your knowledge of customs processes and regulations. Even if it's not a requirement, demonstrating a proactive interest in this area can set you apart from other candidates and show your eagerness to learn.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved queries efficiently or maintained positive relationships, as these stories will resonate well with the interviewers.
✨Tip Number 4
Practice using Microsoft Office applications, especially Excel, as you'll likely need to demonstrate your IT skills. Being able to navigate these tools confidently will help you stand out as a candidate who can hit the ground running.
We think you need these skills to ace Customer Service Administrator in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'excellent customer service', 'communication skills', and 'IT literate' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and customer service. Mention specific examples of how you've successfully resolved customer queries or improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your organisational skills, time management, and ability to handle multiple tasks. Mention any experience with customs processes or IT systems, as these are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator role.
How to prepare for a job interview at DACHSER Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've resolved queries efficiently and maintained positive relationships with customers and colleagues.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with Microsoft Office applications, especially Excel, Word, and Outlook. You might even want to mention any other software systems you’ve used in past roles.
✨Understand Customs Processes
While basic knowledge of customs processes is desirable, showing a willingness to learn can set you apart. Brush up on import/export procedures and relevant documentation requirements before the interview.
✨Exhibit Strong Time Management Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively in a busy environment. Providing examples of how you've maintained accuracy and attention to detail under pressure will demonstrate your organisational skills.
