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For Companies At a Glance
- Tasks: Engage with customers and manage inquiries to ensure satisfaction.
- Company: DACHSER is a leading global logistics provider, family-owned and trusted worldwide.
- Benefits: Enjoy a permanent contract with a supportive work environment in Dartford.
- Why this job: Join a reputable company making a real impact in logistics and customer service.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills.
- Other info: Be part of a dynamic team delivering millions of shipments globally.
The predicted salary is between 28800 - 43200 £ per year.
Role: Customer Service Administrator - Outbound
Contract: Permanent
Hours: M/F
Location: Dartford
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue.
Customer Service Administrator employer: DACHSER Ltd
Contact Detail:
DACHSER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with DACHSER's services and values. Understanding their logistics operations and customer service approach will help you demonstrate your enthusiasm and alignment with their mission during any interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your skills effectively.
✨Tip Number 3
Research common challenges faced in the logistics industry, especially in customer service. Being able to speak knowledgeably about these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of DACHSER on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Administrator. Tailor your application to highlight relevant experience in customer service and logistics.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for DACHSER and how your skills align with their values and mission in the logistics industry.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at DACHSER Ltd
✨Know the Company
Before your interview, take some time to research DACHSER. Understand their services, values, and recent news. This will help you demonstrate your interest in the company and show that you're a good fit for their culture.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think about how you would handle difficult customers or resolve complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. During the interview, be clear and concise in your responses. Practice active listening and ensure you engage with the interviewer by asking relevant questions.
✨Highlight Your Problem-Solving Abilities
Logistics can be unpredictable, so it's important to showcase your problem-solving skills. Prepare examples of past experiences where you've successfully resolved issues or improved processes, demonstrating your ability to think on your feet.
