Technical Administrator in West Bromwich

We're looking for a detail-driven team player to support our claims handling and administration teams - helping manage caseloads, access client systems, support case management, and contribute to data capture, analysis, and reporting that truly adds value.

Key Responsibilities

• Set up new matter files on the file management system, and handle all basic procedural checks and actions on new files in accordance with agreed procedures.
• Assist claims handlers and supervisors with their daily To Do List and management of their own caseload, under supervision.
• Conducting a review of new cases.
• Manage notifications and incoming work through third party systems, following established templates and protocols.
• Manage a small caseload of low-complexity matters under close supervision, escalating issues as appropriate and ensuring SLA-compliance.
• Assume responsibility for basic financial administration and transactions relating to the case.
• Generate monthly reporting on cases for client review using Excel.
• Conduct billing administration.
• Analyse data to help improve business success and performance.
• Ensure accurate data capture, monitoring and reporting.
• Support management information (MI) and reporting requirements, including maintaining accurate data, producing standard reports, and assisting with client-facing submissions.
• Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties.
• Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information.

Skills, Knowledge & Expertise

• IT literate with working knowledge of Word and Excel.
• Previous experience in an administrative role is preferred.
• Able to work to deadlines and prioritise own workload effectively.
• Able to progress tasks using own initiative, seeking guidance and input from others where appropriate.
• Confident oral and written communication skills.
• Comfortable dealing with routine client and third‐party correspondence.
• Quality and customer service oriented with a concern for accuracy and an eye for detail.
• Knowledge of case management systems preferred.
• Educated to A-Level or equivalent. Graduates welcome but not essential.
• Relevant experience in a legal, insurance or claims administration environment preferred.

About DAC Beachcroft

We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full‐service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top‐20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK's top‐five housebuilders.

We are a fast‐growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and a broad network of affiliations across the globe.

At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.