At a Glance
- Tasks: Manage insurance claims, negotiate settlements, and build client relationships.
- Company: DAC Beachcroft is a leading international legal business with diverse capabilities.
- Benefits: Enjoy a full-time role with opportunities for growth in a supportive environment.
- Other info: Embrace a culture of equity, diversity, and inclusion at DAC Beachcroft.
- Why this job: Join a top-tier team known for excellence in professional negligence and client service.
- Qualifications: Graduate calibre with experience in claims management or litigation preferred.
The predicted salary is between 36000 - 60000 £ per year.
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Talent Acquisition Lead at DACB (via Instant Impact)
Our Professional & Commercial Risks Team deals with a variety of insurance claims against businesses and their employees / directors.
They act on numerous high value and sensitive claims for clients throughout the UK including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers. The team are particularly experienced in the deployment of alternative dispute resolution techniques, including mediation and arbitration.
The Bristol team includes commercial litigation (with a particular emphasis on financial services) and is in the top tier rankings for professional negligence in both the Legal 500 and Chambers directories, with a number of recognised leading individuals within the team. The team also includes a market leading claims handling team, handling several thousand professional and financial lines claims on an outsourced basis on behalf of London Market Insurers.
Key Responsibilities
The overall purpose of this role is to provide a timely, professional and high-quality service to clients in the management of insurance cases. Senior Claims Handlers will typically work on cases with a value of up to £500k and/or more complex cases with, for example, coverage issues.
- Manage a varied caseload.
- Manage, with support from the Administrator, the set-up of new files by reviewing incoming instructions, completing case set-up form, identify relevant issues and passing to Claims Supervisor to allocate with recommendations
- Conduct review of new cases, completing case checklist to identify coverage issues. Assess liability and quantum and establish strategy for the case
- Draft correspondence to brokers/insured's requesting additional information as required
- Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover. Review panel reports and obtain instructions when appropriate
- Maintain ongoing contact with the client throughout the process to report on progress and take further instructions
- Play a key role in developing and maintaining client relationships.
- Ensure that the client’s brand and methodology are promoted effectively in all dealings with third parties
- Instruct experts and external counsel where appropriate
- Ensure that case management system and hard copy files are updated with diary dates as required by the case
- Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information
- Handle confidential information in line with the firm’s data security protocols
Skills, Knowledge and Expertise
- Graduate calibre with an excellent Academic Record
- An interest in the area of insurance claims management
- Able to get started quickly with an appropriate level of support from senior team members
- Previous experience of either working as a claims paralegal or similar within insurance, or in private practice as a paralegal / litigation executive. Experience in property and/or liability claims preferable.
- IT literate with working knowledge of Word and Excel.
- Knowledge/previous experience of case management systems would be an advantage but training will be provided.
- Client focused with an ability to build strong relationships with client and third party contacts at all levels
- Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities
- Proactive and energetic with a tenacious approach to identifying issues and solving problems
- Quality and customer service oriented with a concern for accuracy and an eye for detail
- Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential
- Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
- Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field.
- Confident oral and written communication skills
About DAC Beachcroft
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Hong Kong, Madrid, Mexico City, Miami, Milan, New York, Paris, Rome, Santiago, and Singapore plus a broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
LegalIndustries
Law Practice
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#J-18808-LjbffrSenior Claims Handler employer: DAC Beachcroft
DAC Beachcroft is an exceptional employer, offering a dynamic work environment in the heart of Bristol, where you can thrive as a Senior Claims Handler. With a strong commitment to employee growth, a diverse and inclusive culture, and opportunities to work on high-value claims for prestigious clients, you will find meaningful and rewarding career development here. The firm also promotes a collaborative atmosphere, ensuring that your contributions are valued and recognised within a leading international legal business.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of claims DAC Beachcroft handles, especially in professional negligence and financial services. Understanding these areas will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of DAC Beachcroft on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on alternative dispute resolution techniques, as they are a key part of the role. Being able to discuss mediation and arbitration confidently will demonstrate your readiness for the position.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage complex cases and build client relationships. Tailoring your stories to reflect the responsibilities outlined in the job description will make you stand out.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in insurance claims management. Focus on your previous roles, especially if you've worked as a claims paralegal or in private practice. Use specific examples to demonstrate your skills in managing complex cases and client relationships.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the Senior Claims Handler role at DAC Beachcroft. Mention your understanding of their work with high-value claims and your interest in alternative dispute resolution techniques. Be sure to connect your past experiences to the responsibilities outlined in the job description.
Highlight Relevant Skills:In your application, emphasise skills that are crucial for the role, such as your ability to manage a varied caseload, assess liability, and negotiate settlements. Mention your IT literacy and familiarity with case management systems, even if you require training.
Showcase Your Client-Focused Approach:Demonstrate your commitment to client service in your application. Provide examples of how you've built strong relationships with clients and third parties in previous roles. This will show DAC Beachcroft that you align with their values and understand the importance of client satisfaction.
How to prepare for a job interview at DAC Beachcroft
✨Understand the Role
Make sure you have a solid grasp of what a Senior Claims Handler does. Familiarise yourself with the responsibilities outlined in the job description, especially around managing complex cases and client relationships.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in claims handling or related fields. Highlight specific cases you've worked on, particularly those involving high-value claims or complex coverage issues.
✨Demonstrate Client Focus
DAC Beachcroft values strong client relationships. Be ready to share examples of how you've successfully built rapport with clients and handled their concerns effectively in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle disputes. Think about how you would approach negotiations or resolve conflicts in a claims context.
