At a Glance
- Tasks: Support the People team in delivering an exceptional colleague experience and managing HR queries.
- Company: Dynamic company focused on creating a supportive and inclusive workplace.
- Benefits: Flexible work-life balance, private medical insurance, and opportunities for professional growth.
- Other info: Engage in exciting social events and contribute to meaningful ESG activities.
- Why this job: Join a vibrant team and make a real impact on colleague experiences.
- Qualifications: Previous HR administration experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Department
CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)
Location
- Birmingham
- Description
- We’re looking for a proactive, detail‑oriented
People Advisory Assistant to join our dynamic People team.
In this fast‑paced and varied role, you’ll play a key part in delivering an exceptional colleague experience by providing support across a wide range of people‑related activities.
- Who you’ll work with
- Reporting to the
People Advisory Manager , you’ll be an integral member of the People team, collaborating closely with People Advisors, People Business Partners and internal stakeholders.
Together, you’ll help deliver a high‑performing advisory service that meets colleague needs, supports client success, and aligns with CSG’s business strategy.
This role is linked to our
Birmingham office , with the opportunity for hybrid working. Occasional travel may be required.
What you will do?
As a People Advisory Assistant, you’ll provide professional support on generalist people matters and queries, alongside essential administrative tasks.
Your responsibilities will include
- Acting as the first point of contact for general queries, managing the People Advisory mailbox, providing timely and accurate advice on people policies and processes and escalating as appropriate to the relevant team in a timely manner.
- Supporting all aspects of the colleague lifecycle, including, but not limited to, processing changes and maintaining accurate colleague records in compliance with data protection standards.
- Ensuring people systems are updated accurately and on time for monthly payroll.
- Managing administrative processes including, but not limited to, probation, parental leave, leavers, and generating supporting correspondence as appropriate.
- Maintaining absence records, producing reports, and escalating issues where appropriate.
- Handling confidential information in line with data security protocols and agreed SLAs.
- Communicating effectively with the business to deliver a professional, high‑quality service.
- Identifying and contributing to process improvements to enhance efficiency and service delivery.
- Building strong relationships with other People teams such as Talent Attraction, Talent Development, and People Business Partners and supporting ad‑hoc projects where required.
- Assisting with reporting and analysis to inform decision‑making within the People team.
- Other administrative support as required by the business.
Who you are
- Previous administration experience within an HR/People team, ideally in a law or professional services environment.
- Familiarity with HR systems is preferred.
- CIPD qualified or working towards qualification is advantageous.
- Client-focused with exceptional attention to detail and commitment to quality.
Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
- Highly organised, able to prioritise and manage multiple tasks under pressure.
- A proactive team player who can also work autonomously and take initiative.
- Solutions‑oriented, with a passion for innovation and continuous improvement.
- Excellent IT skills, particularly in Microsoft Outlook, Excel, and Word.
- Demonstrates alignment with our Cultural Principles: Clear, Creative, Determined, and Supportive.
Ready to make an impact?
Apply today and help us create an exceptional colleague experience in CSG.
What's in it for you?
- High levels of flexibility and a great work life balance
- A well‑rounded remuneration package (including private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In‑person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).
If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other roles!
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