Legal Secretary - Property Casualty - London

Overview

Department: Global London Insurance – London Property Casualty

Location: London

Working as part of a team, you will provide an excellent standard of secretarial support to the Property Casualty team. You will act as a point of contact for lawyers, support the effective completion of their work, and undertake a variety of secretarial tasks. You will provide a high quality, comprehensive workflow management and organisational service to lawyers in the group and deliver exceptional client service.

Responsibilities

• Client Relationship Management – keep up to date with client protocols and processes, implement and train others where necessary, and monitor ongoing compliance.
• Administrative – manage outgoing correspondence (including electronic communications) and encrypt documents as required; maintain case management system records, bundles, and related documentation; prepare and enclose materials for Counsel and experts; manage email and file management; filing, scanning, archiving, and ensuring up-to-date client contact information.
• Support with billing and accounts queries; assist with travel planning and client meetings; assist with ad-hoc business development activities (e.g., client contact reports, delegate packs); prepare correspondence from digital dictation as required.
• Maintain case files in an organized and logical manner; assist with incoming billing and WIP processes; handle confidential information in line with data security protocols.
• Communication – be the key point of contact for lawyers, monitor post and emails, draft responses on behalf of others, prioritise emails, and file appropriately; liaise with colleagues and other departments as requested by STL.
• Coordinate with the STL on planned absences, arrange cover, and communicate arrangements to relevant lawyers.
• Financial – assist with billing/e-billing tasks, manage time allocations and disbursements, coordinate WIP, and handle matter-related finance administration (BACs, TTs, expenses).
• Customer Service – arrange and attend team meetings; update service users on progress; offer assistance to colleagues and stakeholders as needed.
• Firm-wide – operate as part of the DAC Beachcroft team, aware of the international structure; manage risk and compliance, and work to mitigate commercial risk.

Skills, Knowledge and Expertise

• Experience in a legal or professional services environment.
• Aptitude for managing multiple priorities and producing high-quality client communications.
• Advanced knowledge of Microsoft Office and document/case management systems.
• Effective communication and exceptional customer service orientation; ability to manage client-facing tasks with a practical approach.
• Conscientious, accountable for own work; excellent attention to detail and accuracy in client communications and deliverables.
• Strong teamwork, adaptability, and a positive can-do attitude; willing to take on new responsibilities.
• Confidential and discreet, with judgment to redirect information appropriately; well-organised and methodical.

Note on flexible working We are happy to talk flexible working with our Flex Forward scheme. We encourage discussion during the hiring process.

Notes for Recruitment Agencies

DAC Beachcroft manages vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. External support is limited to roles released to agencies on our PSL. Speculative CVs sent without prior instruction will not be accepted, and no fees will be payable.

For PSL queries, please contact: recruitment@dacbeachcroft.com or csgrecruitment@dacbeachcroft.com