b Overview /b p In this role you will supervise a small team of case administrators handling volume EL/PL files within a leading law firm’s Casualty Injury team. You will support fee earners, manage performance and training, and ensure files are set up and run proactively to meet client SLAs. You help maintain risk controls, oversee client service and commercial requirements, and foster a collaborative, supportive work environment. This is a chance to grow in a prestigious firm that emphasizes training, ESG activities, and strong client relationships. /p b Pay / Benefits /b ul li private medical insurance /li li income protection insurance /li li discounted gym membership /li li professional funding /li li ESG involvement /li li social events /li /ul b Responsibilities /b ul li Direct supervision and management of a small team of case administrators /li li Conduct interim and performance reviews including probation reviews /li li Absence management and staff wellbeing /li li Communicate information from senior management to the team /li li Motivate and engage the team; oversee wellbeing /li li Maintain awareness of firm strategies and plans /li li Develop technical knowledge via training and publications /li li Induct new joiners and deliver required training to existing staff /li li Support career development and progression within the team /li li Monitor performance for allocations, file setups, trust balances, and tasks /li li Ensure proactive file setup and timely task completion by admins /li li Ensure case admin work meets client and firm commercial needs /li li Manage emerging risk or compliance issues with Team Partner guidance /li li Allocate work to match skills and optimize profitability /li li Raise and address complaints or escalated risk/compliance issues /li /ul b Key requirements /b ul li Previous admin supervision experience, ideally in a casualty environment /li li High level of personal compliance with client SLAs, protocols, and KPIs /li li People management skills: motivate, coach, mentor /li li IT skills: proficient with Excel and Word /li li Prioritisation and organisation skills /li li Analytical skills to assess factual evidence /li li Interpersonal skills for phone and client interactions /li li Resilience and ability to handle feedback /li li Aptitude to learn and apply new skills /li li Good oral and written communication skills /li /ul ul li leadership /li li coaching and mentoring /li li communication /li li Excel /li li Word /li li analysis of factual evidence /li /ul
Case Administrator Supervisor - Casualty Injury in Fife employer: DAC Beachcroft
Join our prestigious London-based Construction Professional Indemnity team, where you will be part of a collaborative and dynamic work culture that values professional growth and development. As a Junior Project Associate, you will have the opportunity to work on complex, high-value matters alongside experienced colleagues, gaining invaluable insights into the construction and insurance sectors. With a strong focus on employee well-being and a hybrid working model, we offer a supportive environment that encourages innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers.
