E-Billing Assistant

Department: Business Services – Finance

Location: Bristol

Description

The role will be responsible for the accurate submission of bills to clients, query resolution and identifying areas of improvement whether process or training.

Key Responsibilities

• Ensuring client guidelines and specified timescales are met as well as firm policies are followed during the submission process.
• Checking approved bills against the e-billing platform\’s approval form to ensure accuracy and feeding back for resolution where incorrect and submission of approved bills to claims handler.
• Ensuring individual bill status\’s are kept up to date at all times and that the end to end process is achieved within allotted timescales.
• Attend weekly 1-2-1 meetings with Team Manager to discuss success\’s and any sticking points preventing the loading of invoices.
• Monthly meetings with client relationship partners to discuss any issues preventing successful completion of process.
• Internal and external query resolution meeting set SLAs.
• Providing feedback to E-Billing Team Manager on process changes or training requirements to ensure effective end to end processing.
• Providing regular updates to the E-Billing Team Manager and key stakeholders on volume stats.
• Assisting on any project based tasks where accuracy and attention to detail are paramount.

Skills, Knowledge & Expertise

• Experience of working in an e-billing function in a law firm environment is highly advantageous.
• Exceptional attention to detail.
• Strong communication skills.
• Ability to be productive without oversight.
• Proactive approach to problem solving.

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