At a Glance
- Tasks: Provide top-notch IT support and enhance user experience for colleagues.
- Company: Join a forward-thinking company dedicated to seamless technology solutions.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Exciting opportunity for growth in a dynamic team.
- Why this job: Make a real difference by helping colleagues thrive with technology.
- Qualifications: Strong communication skills and a passion for IT support.
The predicted salary is between 30000 - 40000 £ per year.
Department: Business Services - IT
Employment Type: Fixed Term Contract
Location: Bristol
Description
Our vision for IT is to create an environment where technology works seamlessly to support our colleagues, business, and clients in reaching their full potential. This role is focused on delivering high-quality, value-added IT onsite support services to all DACB users and locations, ensuring in scope Service Requests and Break-Fix Incident tickets are resolved in line with agreed SLAs. You will also play a key role in delivering a first-class new starter experience, with all equipment provisioned, tested, and delivered to new starter location.
Key Responsibilities
- IT Support – Reactive: Deliver responsive on-site and remote IT support, ensuring all incidents and service requests are logged, resolved within SLA, and handled in line with security and communication standards.
- IT Support – Proactive: Proactively enhance user experience by maintaining visibility, identifying trends, improving processes, and ensuring IT environments, documentation, and training resources are consistently up to date.
- Asset Management: Manage the full lifecycle of IT assets, ensuring accurate tracking, compliance with ISO27001, and effective control of devices, stock, and replacements.
- Quality Management: Ensure each ticket is categorised and prioritised correctly, with a clear concise resolution detail and correct resolution code applied.
- Project Support: Support the delivery of IT projects and initiatives through user engagement, proactive support, and coordination of site based activities.
- Development: Keep abreast of new technologies and IT Colleague Support changes/developments in the market place for your role. Where relevant, seek opportunities to network, including attending conferences and seminars.
Skills, Knowledge and Expertise
Key Experience
Colleague Support Analyst (3-month FTC) employer: DAC Beachcroft
At DACB, we pride ourselves on fostering a collaborative and innovative work environment in Bristol, where our Colleague Support Analysts play a vital role in enhancing the IT experience for our team. With a strong focus on professional development, we offer opportunities for growth through training and networking, ensuring that our employees are equipped with the latest skills in technology. Our commitment to a supportive culture and a first-class onboarding experience makes DACB an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Support Analyst (3-month FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you’ve tackled IT issues in the past. Highlighting your proactive approach will demonstrate that you can deliver high-quality support.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Colleague Support Analyst (3-month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Colleague Support Analyst role. Highlight any relevant IT support experience and show us how you can deliver high-quality service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can enhance user experience. Be specific about your achievements and how they relate to our vision.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We want to see your proactive approach to resolving incidents and improving processes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DAC Beachcroft
✨Know Your IT Stuff
Make sure you brush up on your IT knowledge, especially around support services and incident management. Familiarise yourself with common issues and solutions that users face, as well as the tools and systems the company uses.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you can enhance user experience.
✨Understand the Company Culture
Research the company's values and mission. Be ready to explain how your approach to IT support aligns with their vision of creating a seamless technology environment for colleagues and clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you understand how you can contribute to improving processes and user experiences.
