b Overview /b p In this role you will support the Professional Negligence Team in Bristol by leading a team of Claims Handlers, ensuring timely, high-quality service. You’ll oversee complex professional indemnity, management liability and employment practices claims, while maintaining strong client relationships and adherence to regulatory standards. You’ll contribute to continuous improvement and risk management, leveraging industry knowledge to deliver practical, cost-effective outcomes. This position offers exposure to high-value claims and collaboration with market-leading professionals. /p b Responsibilities /b ul li Supervise and develop a team of Claims Handlers and support staff /li li Allocate workloads and manage new instructions /li li Conduct performance reviews and support staff development /li li Recruit, onboard and train new hires /li li Act as escalation point for technical, operational and client matters /li li Oversee caseloads to ensure efficient handling and client-aligned outcomes /li li Provide guidance on complex/high-value claims /li li Review key decisions, reserving and settlement strategies /li li Deliver technical coaching and promote best practices /li li Build and maintain strong client, broker and insured relationships /li li Support client meetings, performance reviews and business development /li li Ensure compliance with client protocols, regulatory requirements and internal procedures /li li Oversee quality assurance, audits and file reviews /li li Produce and review management information and performance reporting /li li Drive continuous improvement and operational efficiency /li li Ensure confidential information is managed appropriately /li /ul b Key requirements /b ul li Strong academic background /li li Significant experience in insurance claims handling and related litigation environments (professional indemnity, management liability, general liability or financial lines) /li li Proven experience supervising, mentoring or leading claims professionals /li li Knowledge of claims management principles, liability assessment, quantum and cover considerations /li li Excellent client relationship management skills /li li Strong commercial awareness and decision-making capabilities /li li Ability to manage competing priorities under pressure /li li Excellent written and verbal communication skills /li li High attention to detail and commitment to quality /li li Strong leadership and people-management skills /li li Desirable: team performance management and workflow allocation, experience with insurer clients and delegated authority arrangements, knowledge of claims management systems and MI reporting, professional insurance qualifications (CII or equivalent) /li /ul ul li Leadership /li li People-management /li li Communication /li li Claims management principles /li li Liability assessment /li li Reserving and settlement strategies /li /ul
Claims Supervisor employer: DAC Beachcroft
Join our prestigious London-based Construction Professional Indemnity team, where you will be part of a collaborative and dynamic work culture that values professional growth and development. As a Junior Project Associate, you will have the opportunity to work on complex, high-value matters alongside experienced colleagues, gaining invaluable insights into the construction and insurance sectors. With a strong focus on employee well-being and a hybrid working model, we offer a supportive environment that encourages innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers.
