At a Glance
- Tasks: Manage claims with a focus on client service and negotiation.
- Company: Join a leading law firm with a supportive and inclusive culture.
- Benefits: Flexible work-life balance, private medical insurance, and professional development opportunities.
- Other info: Engage in social events and ESG activities while building a diverse workplace.
- Why this job: Make a real impact while learning and growing in a dynamic environment.
- Qualifications: No prior experience needed; customer service skills and a passion for learning are key.
The predicted salary is between 30000 - 40000 € per year.
Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)
Location: Leeds
We are looking for a Claims Handler to join our market leading, lawyer led claims handling service in our CSG team. This role will be situated in Leeds, you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.
What you will do
- Provide a timely, professional and high-quality service to our clients in the management of claims.
- Be responsible for a varied caseload of volume work.
- Review claims assessing who is at fault and the level of compensation within authority limits.
- Resolve claims through negotiation and litigation within client service standards.
- Maintain contact with our clients and their customers whilst proactively managing their expectations.
- Meet individual performance measures (financial and quality performance measures).
- Ensure that the DAC Beachcroft brand and standards are maintained.
Who you are
You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning.
- IT skills – be IT literate with a good working knowledge of Excel and Word.
- Prioritisation and organisation skills – the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
- Interpersonal skills – communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
- Analytical skills – the ability to critically look at factual evidence, identify key legal arguments and apply the same.
- Commercial sense – the ability to know the principle or law but also know when it is worth pursuing it.
- Resilience – the ability to stand your ground in a telephone negotiation and to receive feedback.
- Commitment and enthusiasm – with a professional attitude.
- Aptitude to learn – the ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
- Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
What’s in it for you
- High levels of flexibility and a great work life balance.
- A well‑rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
- Opportunities for growth and progression including professional funding.
- In person and remote social events.
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Claims Hander - Retail & Consumer employer: DAC Beachcroft
At DAC Beachcroft, we pride ourselves on being an excellent employer, offering a vibrant work culture in Leeds that champions flexibility and work-life balance. Our commitment to employee growth is evident through professional funding opportunities and a supportive environment that encourages learning and development. With a diverse range of benefits, including private medical insurance and discounted gym memberships, we strive to create an inclusive workplace where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Hander - Retail & Consumer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and reinforces your interest in joining their team.
✨Tip Number 4
Don’t hesitate to apply through our website! We’re looking for passionate individuals, and even if you don’t tick every box, your enthusiasm and willingness to learn can make all the difference.
We think you need these skills to ace Claims Hander - Retail & Consumer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service or retail experience, as well as your IT skills, to show us you’re a great fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role and how your background aligns with our cultural principles. Be genuine and let your personality shine through!
Showcase Your Skills:In your application, emphasise your organisational and analytical skills. We want to see how you can manage a varied caseload and resolve claims effectively, so give us examples of when you've done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DAC Beachcroft
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of claims handling. Understand key terms and processes, especially around fault assessment and compensation levels. This will show your enthusiasm and readiness to dive into the role.
✨Showcase Your Customer Service Skills
Since the role values customer service experience, prepare examples from your past where you successfully managed client expectations or resolved issues. Highlight your interpersonal skills and how they can benefit the team.
✨Demonstrate Your Analytical Thinking
Be ready to discuss how you approach problem-solving. Think of a time when you had to analyse information critically. This could be a great opportunity to showcase your analytical skills and how they apply to claims management.
✨Align with Their Cultural Principles
Familiarise yourself with the firm's cultural principles: Clear, Creative, Determined, and Supportive. During the interview, weave these principles into your responses to demonstrate that you’re a good fit for their team culture.
