At a Glance
- Tasks: Provide top-notch IT support and enhance user experience for colleagues.
- Company: Join a forward-thinking company dedicated to seamless technology solutions.
- Benefits: Gain valuable experience, flexible working, and a supportive team environment.
- Other info: Inclusive workplace committed to accessibility and career growth.
- Why this job: Make a real difference by helping colleagues thrive with technology.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our vision for IT is to create an environment where technology works seamlessly to support our colleagues, business, and clients in reaching their full potential. This role is focused on delivering high-quality, value-added IT onsite support services to all DACB users and locations, ensuring in scope Service Requests and Break-Fix Incident tickets are resolved in line with agreed SLAs. You will also play a key role in delivering a first-class new starter experience, with all equipment provisioned, tested, and delivered to new starter location.
Key Responsibilities
- IT Support – Reactive: Deliver responsive on-site and remote IT support, ensuring all incidents and service requests are logged, resolved within SLA, and handled in line with security and communication standards.
- IT Support – Proactive: Proactively enhance user experience by maintaining visibility, identifying trends, improving processes, and ensuring IT environments, documentation, and training resources are consistently up to date.
- Asset Management: Manage the full lifecycle of IT assets, ensuring accurate tracking, compliance with ISO27001, and effective control of devices, stock, and replacements.
- Quality Management: Ensure each ticket is categorised and prioritised correctly, with a clear concise resolution detail and correct resolution code applied.
- Project Support: Support the delivery of IT projects and initiatives through user engagement, proactive support, and coordination of site based activities.
- Development: Keep abreast of new technologies and IT Colleague Support changes/developments in the market place for your role. Where relevant, seek opportunities to network, including attending conferences and seminars.
Skills, Knowledge and Expertise
Key Experience & Skills
- Proven experience providing Level 1 and 2 IT support, diagnosing and resolving hardware, software, and connectivity issues in both on-site and remote environments.
- Strong technical knowledge across desktop, laptop, and mobile devices (iOS/Android), including build, configuration, troubleshooting, and asset management, with familiarity with ticketing systems and MDM solutions.
- Working knowledge of Windows, macOS, and Microsoft Office, with experience in system setup, imaging, and deployment.
Personal Attributes
- Customer-focused with excellent communication and interpersonal skills, able to support users clearly and effectively.
- Strong problem-solving ability with a proactive, organised approach and the confidence to manage workload independently.
- Flexible and adaptable, with the ability to work under pressure, travel between locations when required, and occasionally support out-of-hours activities.
As a Disability Confident Scheme employer, we’re committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage, please contact recruitment@dacbeachcroft.com in confidence with the vacancy reference in the subject line, and we’ll be happy to help.
On-Site IT Support Analyst (3-Month FTC) in Bristol employer: DAC Beachcroft
DAC Beachcroft is an exceptional employer that prioritises a supportive and inclusive work environment in Bristol, where technology seamlessly enhances the experience of both colleagues and clients. With a strong commitment to employee development, you will have access to ongoing training opportunities and the chance to engage with new technologies, all while being part of a collaborative team dedicated to delivering high-quality IT support services. Our culture fosters flexibility and adaptability, ensuring that every team member can thrive and contribute meaningfully to our shared goals.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Support Analyst (3-Month FTC) in Bristol
✨Tip Number 1
Get your networking game on! Reach out to current employees or alumni from your school who work in IT support. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific incidents or service requests, and be ready to share your problem-solving process. We want to see your thought process in action!
✨Tip Number 3
Show off your tech skills! If you have any relevant certifications or projects, bring them up during your conversation. It’s a great way to demonstrate your commitment to staying updated with new technologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace On-Site IT Support Analyst (3-Month FTC) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of On-Site IT Support Analyst. Highlight your experience with Level 1 and 2 IT support, and don’t forget to mention any specific skills that match the job description, like your knowledge of Windows and macOS.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share examples of how you've delivered high-quality IT support in the past and how you can enhance user experience at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Share a story where you diagnosed and resolved an IT issue effectively. This will show us you have the proactive approach we’re looking for!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at DAC Beachcroft
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop, laptop, and mobile devices. Be ready to discuss your experience with diagnosing and resolving hardware and software issues, as well as your familiarity with ticketing systems and MDM solutions.
✨Show Off Your Customer Service Skills
This role is all about supporting users effectively, so be prepared to demonstrate your excellent communication and interpersonal skills. Think of examples where you've successfully helped colleagues or clients resolve their IT issues, and how you maintained a positive user experience.
✨Be Proactive in Problem-Solving
Highlight your proactive approach to IT support. Share instances where you've identified trends or improved processes that enhanced user experience. This shows that you're not just reactive but also forward-thinking, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your ability to handle incidents and service requests. Practice articulating your thought process when categorising and prioritising tickets, and how you ensure compliance with security standards while resolving issues.
