At a Glance
- Tasks: Provide top-notch IT support and enhance user experience for colleagues.
- Company: Join a forward-thinking company dedicated to seamless technology solutions.
- Benefits: Gain valuable experience, flexible working, and a supportive team environment.
- Other info: Inclusive workplace committed to accessibility and career growth.
- Why this job: Make a real difference by helping colleagues thrive with technology.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Department: Business Services - IT
Employment Type: Fixed Term Contract
Location: Bristol
Description
Our vision for IT is to create an environment where technology works seamlessly to support our colleagues, business, and clients in reaching their full potential. This role is focused on delivering high-quality, value-added IT onsite support services to all DACB users and locations, ensuring in scope Service Requests and Break-Fix Incident tickets are resolved in line with agreed SLAs. You will also play a key role in delivering a first-class new starter experience, with all equipment provisioned, tested, and delivered to new starter location.
Key Responsibilities
- IT Support – Reactive: Deliver responsive on-site and remote IT support, ensuring all incidents and service requests are logged, resolved within SLA, and handled in line with security and communication standards.
- IT Support – Proactive: Proactively enhance user experience by maintaining visibility, identifying trends, improving processes, and ensuring IT environments, documentation, and training resources are consistently up to date.
- Asset Management: Manage the full lifecycle of IT assets, ensuring accurate tracking, compliance with ISO27001, and effective control of devices, stock, and replacements.
- Quality Management: Ensure each ticket is categorised and prioritised correctly, with a clear concise resolution detail and correct resolution code applied.
- Project Support: Support the delivery of IT projects and initiatives through user engagement, proactive support, and coordination of site based activities.
- Development: Keep abreast of new technologies and IT Colleague Support changes/developments in the market place for your role. Where relevant, seek opportunities to network, including attending conferences and seminars.
Skills, Knowledge and Expertise
Key Experience & Skills
- Proven experience providing Level 1 and 2 IT support, diagnosing and resolving hardware, software, and connectivity issues in both on-site and remote environments.
- Strong technical knowledge across desktop, laptop, and mobile devices (iOS/Android), including build, configuration, troubleshooting, and asset management, with familiarity with ticketing systems and MDM solutions.
- Working knowledge of Windows, macOS, and Microsoft Office, with experience in system setup, imaging, and deployment.
Personal Attributes
- Customer-focused with excellent communication and interpersonal skills, able to support users clearly and effectively.
- Strong problem-solving ability with a proactive, organised approach and the confidence to manage workload independently.
- Flexible and adaptable, with the ability to work under pressure, travel between locations when required, and occasionally support out-of-hours activities.
Additional Information
As a Disability Confident Scheme employer, we’re committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage, please contact recruitment@dacbeachcroft.com in confidence with the vacancy reference in the subject line, and we’ll be happy to help.
Colleague Support Analyst (3-month FTC) in Bristol employer: DAC Beachcroft
DAC Beachcroft is an exceptional employer, offering a dynamic work environment in Bristol where technology and teamwork thrive. With a strong commitment to employee development, we provide opportunities for growth through training and networking, ensuring our colleagues are equipped to excel in their roles. Our inclusive culture, coupled with a focus on delivering high-quality IT support, makes DAC Beachcroft a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Support Analyst (3-month FTC) in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DACB and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in IT support can directly benefit their users and enhance their experience.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've diagnosed and resolved IT issues. Highlight your proactive approach to improving user experiences and how you’ve managed IT assets effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Colleague Support Analyst (3-month FTC) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Colleague Support Analyst role. Highlight your experience in IT support, especially Level 1 and 2, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of user interaction, it's crucial to showcase your communication skills. Use clear and concise language in your application, and maybe include examples of how you've effectively supported users in the past. We love a good story!
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle issues head-on. In your application, mention specific instances where you've diagnosed and resolved IT problems. This will show us that you have the proactive approach we value at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at DAC Beachcroft
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop, laptop, and mobile devices. Be ready to discuss your experience with diagnosing and resolving issues, as well as your familiarity with ticketing systems and MDM solutions.
✨Show Off Your Customer Service Skills
This role is all about supporting users effectively, so be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you’ve handled challenging situations with users.
✨Demonstrate Proactive Problem-Solving
Think of instances where you’ve identified trends or improved processes in your previous roles. This will show that you’re not just reactive but also proactive in enhancing user experience and IT environments.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to IT support. Practice how you would handle specific incidents or service requests, ensuring you can articulate your thought process clearly and confidently.
