Paralegal - Travel & Tourism in Birmingham

The cross-border litigation team at DACB specialise in claims with an international element, ranging from domestic road traffic accidents involving foreign-registered vehicles, road traffic accidents overseas, claims against foreign hoteliers and their insurers, and international insurance disputes. The work is interesting and varied and we work with several different clients, however what they all have in common is that they value our specialist knowledge - so we are looking for someone that has high standards, good attention to detail, and a genuine interest in what can be a very technical area. This role will be mainly remote however you will be linked to either our Birmingham or Newport office and you may be asked to travel into one of those offices when required.

What you will do?

• Maintain a case load of cross border recoveries in strict adherence to the Service Level Agreement(s) entered into with the insurer client.
• Be responsible for managing all financial aspects of his/her caseload, to include billing in strict adherence to the Service Level Agreement(s) entered into with the insurer client, managing WIP, debt and resolving general accounting queries.
• Build relationship with client contacts at all levels where necessary.
• Day to day responsibilities will include but is not limited to the following: Analysis of evidence and setting case strategies encompassing both technical and commercial considerations, obtaining and drafting pleadings, witness statements and letters of response, conducting (telephone) negotiation of claims, preparing detailed counter schedules, sound file management – to include consistent and accurate: billing; management of WIP and file closures; updating Management Information.
• Participate in marketing and client training events where necessary.

Who you are

• Experience of dealing with recovery claims.
• Excellent communication skills.
• A proven track record of working in a target driven commercial environment is essential.
• Excellent commercial awareness and an interest in broader business issues.
• Flexible with an ability to adapt to rapid change, both internally and in the context of clients' businesses.
• Team player with a collegiate approach to knowledge sharing and problem solving, particularly in the case of multi-site clients which are supported across the team.
• Handle confidential information in line with the firms' data security protocols.
• Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work life balance.
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
• Opportunities for growth and progression including professional funding.
• In person and remote social events.
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.