Supervisor - Credit Hire

DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our credit hire team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre-emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.

What you will do?

• Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases.
• Through effective supervision and support of fee earners, to be accountable & responsible for the following:

• Technical supervision of claims
• All interim and performance reviews, including probation reviews
• Absence management
• Cascading and communicating information from senior management
• Motivating and engaging the team, as well as overseeing their well-being
• Coaching their team and providing support to develop their team members and proceed through the career framework
• Monitoring team financial performance and ensuring that targets are hit
• Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
• Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
• Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance
• Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
• Raising and dealing with any complaint or any escalated risk or compliance issues appropriately

In addition the successful candidate will be responsible for the following:

• Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience.
• Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days)
• Handle a small caseload of mixed value pre-litigated & litigated credit hire claims
• Maintain an awareness of the firm's strategies and plans
• Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
• You will be required to handle confidential information in line with the firm's data security protocols

Who you are

• Previous supervision experience preferable but not required, ideally in a Credit Hire motor environment however other supervision experience will be considered
• Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types
• A high level of personal compliance with client SLAs, protocols and KPIs
• Good people management skills including the ability to motivate, coach and mentor team members at all levels
• IT skills - Be IT literate with a good working knowledge of Excel and Word
• Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help
• Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary
• Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it
• Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client
• Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback
• Aptitude to learn – The ability to retain knowledge and put into play new skills
• Good oral and written communication skills

What's in it for you?

• High levels of flexibility and a great work life balance
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
• We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).