Paralegal - Insurance Litigation in Newport, Wales

Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage)

Employment Type: Permanent

Location: Newport

Reporting To: Natasha Liles

We are looking for Paralegals to join our market leading CSG team that works with over 40+ insurance companies and self‑insured corporates across the UK. You will be based at our Newport office (South Wales) and successful applicants will be required to attend the office 5 days a week during probation. Following successfully passing your probationary period, you will then be able to discuss a more hybrid approach with your manager, in line with business requirements.

Motor Injury Team: Our Motor Injury team represents insurers and corporates in investigating and resolving complex or high‑value vehicular personal injury claims. We manage all stages of the process, including pre‑litigation, MOJ, infant approvals, OIC, small track, and fast‑track matters. With a progressive approach and a market‑leading reputation, the team goes beyond litigation. We analyse behaviours and trends to deliver bespoke strategies that help clients achieve the best possible outcomes. Whichever team you join, you will have an excellent opportunity to develop your legal skills, knowledge and career with us in CSG.

For these opportunities we run monthly Assessment Centres, typically held on the first Tuesday of each month. The recruitment process includes an initial screening call, followed by an online assessment. Successful candidates will then be invited to attend an in‑person Assessment Centre the following week.

What you will do?

• You are expected to provide a timely, professional and high‑quality service to our clients in the management of claims.
• Depending on your role, and with the support of a supervisor and team manager you will be expected to:

• Be responsible for a varied caseload of pre‑litigated or litigated work.
• Screen matters for prospects and liaise with clients upon receipt of instructions.
• Review instructions and provide client advice on case prospects.
• Resolve claims through negotiation and litigation within client service standards.
• Instruct experts and counsel, draft Witness Statements and other Court documents.
• Maintain contact with our clients and their customers whilst proactively managing their expectations.
• Meet individual performance measures (financial performance, realisation rates and other KPIs).
• Ensure that the DAC Beachcroft brand and standards are maintained.

Who you are

We welcome applications from graduates and individuals with customer service or retail experience who are team‑oriented and eager to learn. We’re also keen to hear from Paralegals or Legal Assistants with experience in a legal setting. Previous exposure to Litigation and/or insurance claims would be highly beneficial, however all training will be provided.

You will have:

• Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
• Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
• Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
• Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
• Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback.
• Commitment and enthusiasm - with a professional attitude.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work life balance.
• A well‑rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
• Opportunities for growth and progression including professional funding.
• In person and remote social events.
• Opportunities to get involved in a range of Environmental, Social and Governance (ESG) activities.

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!