At a Glance
- Tasks: Provide top-notch support in managing client claims and ensuring data accuracy.
- Company: Join a dynamic team at a leading corporate insurance firm in Leeds.
- Benefits: Enjoy flexible work-life balance, private medical insurance, and discounted gym membership.
- Other info: Opportunities for growth, social events, and involvement in ESG activities.
- Why this job: Make a real impact behind the scenes while developing your admin skills.
- Qualifications: Experience in administration, strong IT skills, and a collaborative mindset.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive and detail‑driven Client Support Administrator to join our fast‑paced Retail & Consumer Claims Handling team at CSG. Based in Leeds, this is an exciting 6‑month fixed‑term opportunity to become part of a team that keeps things moving and delivers an exceptional service to our clients. Whether you’re a graduate eager to build on your admin experience or a seasoned administrator ready for a fresh challenge, we want to hear from you. If you thrive in a busy environment, love getting stuck into the detail, and enjoy making a real impact behind the scenes, this could be the perfect next step.
What you will do?
- You are expected to provide a timely, professional and high-quality service to our clients in the management of claims.
- Assist with the day to day running of a client account with a particular focus on data entry and data accuracy.
- Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm with adherence to internal and client SLAs and KPIs.
- Assisting with matter set up on our case management system.
- Assisting with MI management ensuring accuracy with the data.
- Liaising with opponent representatives and other third parties (predominately via phone calls).
- Referencing and triaging post via a shared email inbox.
- Other administrative duties, as required.
Who you are
- You will have proven experience in administration.
- Hands‑on experience managing and organising files.
- Confidence in making and receiving calls, with a professional telephone manner.
- Strong IT skills, including working knowledge of Excel (formulas, pivot tables, look‑ups) and the ability to handle basic data analysis.
- Exceptional attention to detail.
- Strong organisational skills with the ability to prioritise and adapt to shifting workloads.
- The confidence to work independently and use your initiative.
- A collaborative mindset and the ability to work effectively within the claims team.
- Clear and positive communication skills, with an enthusiastic approach to your work.
- Experience using finance systems (preferred but not essential).
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
What’s in it for you?
- High levels of flexibility and a great work life balance.
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
- Opportunities for growth and progression including professional funding.
- In person and remote social events.
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Client Support Administrator - Retail & Consumer in Leeds employer: DAC Beachcroft LLP
Join our dynamic team in Leeds as a Client Support Administrator, where you'll enjoy a supportive work culture that prioritises flexibility and work-life balance. With a comprehensive benefits package including private medical insurance and opportunities for professional growth, we are committed to fostering an inclusive environment that encourages collaboration and personal development. This role not only offers the chance to make a meaningful impact within the Retail & Consumer sector but also allows you to engage in various Environmental, Social, and Governance (ESG) initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator - Retail & Consumer in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DAC Beachcroft LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DAC Beachcroft LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Administrator - Retail & Consumer in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DAC Beachcroft LLP:Your cover letter is your chance to shine! Tell us why you want to work at DAC Beachcroft LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DAC Beachcroft LLP!
How to prepare for a job interview at DAC Beachcroft LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
