At a Glance
- Tasks: Support clients by managing claims and ensuring data accuracy in a fast-paced environment.
- Company: Join a dynamic team at a leading corporate insurance firm in Leeds.
- Benefits: Enjoy flexible work-life balance, private medical insurance, and professional growth opportunities.
- Other info: Be part of a diverse workplace with exciting social events and ESG activities.
- Why this job: Make a real impact behind the scenes while developing your admin skills.
- Qualifications: Experience in administration, strong IT skills, and a collaborative mindset are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and detail‑driven Client Support Administrator to join our fast‑paced Retail & Consumer Claims Handling team at CSG on a 6 month fixed term contract. This position will be based on‑site at our Leeds office 5 days per week. This is an exciting opportunity to become part of a team that keeps things moving and delivers an exceptional service to our clients.
What you will do?
You are expected to provide a timely, professional and high‑quality service to our clients in the management of claims. You will be expected to:
- Assist with the day to day running of a client account with a particular focus on data entry and data accuracy
- Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm with adherence to internal and client SLAs and KPIs
- Assist with matter set up on our case management system
- Assist with MI management ensuring accuracy with the data
- Liaise with opponent representatives and other third parties (predominately via phone calls)
- Reference and triage post via a shared email inbox
- Other administrative duties, as required
Who you are
You will have:
- Proven experience in administration
- Hands‑on experience managing and organising files
- Confidence in making and receiving calls, with a professional telephone manner
- Strong IT skills, including working knowledge of Excel (formulas, pivot tables, look‑ups) and the ability to handle basic data analysis
- Exceptional attention to detail
- Strong organisational skills with the ability to prioritise and adapt to shifting workloads
- The confidence to work independently and use your initiative
- A collaborative mindset and the ability to work effectively within the claims team
- Clear and positive communication skills, with an enthusiastic approach to your work
- Experience using finance systems (preferred but not essential)
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
What's in it for you?
- High levels of flexibility and a great work life balance
- A well‑rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Client Support Administrator - Fixed Term Contract in Leeds employer: DAC Beachcroft LLP
Join our dynamic team in Leeds as a Client Support Administrator, where you'll enjoy a supportive work culture that prioritises flexibility and work-life balance. With a comprehensive benefits package including private medical insurance and opportunities for professional growth, we are committed to fostering an inclusive environment that encourages collaboration and personal development. This role offers the chance to make a meaningful impact while being part of a company that values creativity, determination, and support.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator - Fixed Term Contract in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DAC Beachcroft LLP.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DAC Beachcroft LLP. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Support Administrator - Fixed Term Contract in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DAC Beachcroft LLP.
How to prepare for a job interview at DAC Beachcroft LLP
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DAC Beachcroft LLP's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DAC Beachcroft LLP offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
