Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage claims with a focus on client satisfaction and effective resolution.
- Company: Join a leading law firm known for its supportive and dynamic culture.
- Benefits: Enjoy flexible working, private medical insurance, and discounted gym memberships.
- Other info: Engage in social events and contribute to meaningful ESG activities.
- Why this job: Kickstart your career in a role that values learning and personal growth.
- Qualifications: No prior experience needed; customer service skills and enthusiasm are key.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Claims Handler to join our market leading, lawyer led claims handling service in our CSG team. This role will be situated in Leeds, you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.
What you will do?
- Provide a timely, professional and high-quality service to our clients in the management of claims.
- Be responsible for a varied caseload of volume work.
- Review claims assessing who's at fault and the level of compensation within authority limits.
- Resolve claims through negotiation and litigation within client service standards.
- Maintain contact with our clients and their customers whilst proactively managing their expectations.
- Meet individual performance measures (financial and quality performance measures).
- Ensure that the DAC Beachcroft brand and standards are maintained.
Who you are
You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning.
- IT skills - Be IT literate with a good working knowledge of Excel and Word.
- Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
- Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
- Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
- Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
- Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback.
- Commitment and enthusiasm - with a professional attitude.
- Aptitude to learn – The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
- Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
What's in it for you?
- High levels of flexibility and a great work life balance.
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
- Opportunities for growth and progression including professional funding.
- In person and remote social events.
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.
Claims Hander - Retail & Consumer in Leeds employer: DAC Beachcroft LLP
Contact Detail:
DAC Beachcroft LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Hander - Retail & Consumer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer service situations or resolved conflicts in the past. This will demonstrate your analytical and interpersonal skills, which are key for a Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Hander - Retail & Consumer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service or retail experience you have, as well as your IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values. Keep it friendly and professional – we love a bit of personality!
Showcase Your Skills: In your application, don’t forget to mention your analytical skills and resilience. Give examples of how you've used these in past roles or situations. We’re looking for candidates who can think critically and stand their ground!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at StudySmarter!
How to prepare for a job interview at DAC Beachcroft LLP
✨Know Your Claims Basics
Before the interview, brush up on the fundamentals of claims handling. Understand key terms and processes related to the role, such as fault assessment and compensation levels. This will show your enthusiasm and readiness to dive into the role.
✨Showcase Your Customer Service Skills
Since the role values customer service experience, prepare examples from your past where you successfully managed client expectations or resolved issues. Highlight your interpersonal skills and how they can benefit the team and clients.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving. Think of a time when you had to analyse information critically. This could be a school project or a previous job. Show them you can identify key arguments and apply logical reasoning.
✨Emphasise Your Willingness to Learn
The company is looking for candidates with a passion for learning. Share your experiences of picking up new skills or knowledge quickly. Mention any relevant courses or training you've undertaken, even if they're not directly related to claims handling.