At a Glance
- Tasks: Provide top-notch IT support and enhance user experience for colleagues.
- Company: Join a forward-thinking company dedicated to seamless technology solutions.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Other info: Exciting opportunity for growth in a dynamic IT landscape.
- Why this job: Make a real difference by supporting colleagues and improving IT processes.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Business Services - IT
Employment Type: Fixed Term Contract
Location: Bristol
Description
Our vision for IT is to create an environment where technology works seamlessly to support our colleagues, business, and clients in reaching their full potential. This role is focused on delivering high-quality, value-added IT onsite support services to all DACB users and locations, ensuring in scope Service Requests and Break‑Fix Incident tickets are resolved in line with agreed SLAs. You will also play a key role in delivering a first‑class new starter experience, with all equipment provisioned, tested, and delivered to new starter location.
Key Responsibilities
- IT Support – Reactive: Deliver responsive on‑site and remote IT support, ensuring all incidents and service requests are logged, resolved within SLA, and handled in line with security and communication standards.
- IT Support – Proactive: Proactively enhance user experience by maintaining visibility, identifying trends, improving processes, and ensuring IT environments, documentation, and training resources are consistently up to date.
- Asset Management: Manage the full lifecycle of IT assets, ensuring accurate tracking, compliance with ISO27001, and effective control of devices, stock, and replacements.
- Quality Management: Ensure each ticket is categorised and prioritised correctly, with a clear concise resolution detail and correct resolution code applied.
- Project Support: Support the delivery of IT projects and initiatives through user engagement, proactive support, and coordination of site‑based activities.
- Development: Keep abreast of new technologies and IT Colleague Support changes/developments in the marketplace for your role. Where relevant, seek opportunities to network, including attending conferences and seminars.
Skills, Knowledge and Expertise
Key Experience
Colleague Support Analyst (3-month FTC) employer: DAC Beachcroft LLP
At DACB, we pride ourselves on fostering a collaborative and innovative work culture that empowers our colleagues to thrive. As a Colleague Support Analyst in Bristol, you will benefit from a supportive environment that prioritises professional development and offers opportunities for growth within the IT sector. With a focus on delivering exceptional service and enhancing user experience, you'll be part of a team that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Support Analyst (3-month FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you’ve tackled IT issues in the past. Highlighting your proactive approach will demonstrate that you’re the right fit for the Colleague Support Analyst role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Colleague Support Analyst (3-month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Colleague Support Analyst role. Highlight any relevant IT support experience and show us how you can deliver high-quality service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can enhance user experience. Be specific about your achievements and how they relate to our vision.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We want to see your proactive approach to resolving incidents and improving processes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at DAC Beachcroft LLP
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT support trends and technologies. Familiarise yourself with common issues that users face and how to resolve them quickly. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved IT incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach challenges effectively.
✨Showcase Your Communication Skills
As a Colleague Support Analyst, you'll need to communicate clearly with users who may not be tech-savvy. Practice explaining complex concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Be Ready to Discuss Asset Management
Since managing IT assets is a key responsibility, be prepared to talk about your experience with tracking and compliance. Highlight any tools or systems you've used for asset management and how you've ensured accuracy and efficiency in your previous roles.
