At a Glance
- Tasks: Manage claims and provide top-notch service to clients in a dynamic legal environment.
- Company: Join a supportive firm dedicated to diversity and professional growth.
- Benefits: Enjoy flexible work-life balance, private medical insurance, and discounted gym membership.
- Other info: Engage in social events and ESG activities while working in a vibrant team.
- Why this job: Kickstart your career in law with exciting challenges and opportunities for progression.
- Qualifications: Recent graduates or those with customer service experience are welcome to apply.
The predicted salary is between 25000 - 32000 € per year.
We are looking for a Case Administrator to join our Vehicle Hire and Damage Team in Birmingham or Newport. If you are a recent graduate with experience in administration or have worked as an administrator in the past and want a new challenge in the legal sector, this role could be for you.
What you will do?
- Provide a timely, professional and high-quality service to our clients in the management of claims.
- Assist with the setting-up of new files on the case management system.
- Assist with the running of files to ensure deadlines are met and cases managed proactively to conclusion.
- Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm to include:
- Adherence to internal and client SLAs and KPIs.
- Achievement of agreed financial targets.
- Submitting payment requests.
- Chasing settlement payments.
- Liaising with Opponent Solicitors and other Third Parties.
- Managing Court Portal.
- Managing client daily reports / weekly reports.
- Daily client queries / adhoc requests.
Who you are
- We are happy to hear from graduates or those with customer service/retail experience who are team players and have the passion for learning.
- Practical experience of file management.
- Good telephone manner.
- Organised and able to prioritise and manage a constantly changing workload.
- Excellent attention to detail.
- Able to make decisions within own areas of responsibility.
- Ability to work on own initiative without close supervision.
- A co-operative team player who is able to work effectively within a pressurised environment and to tight deadlines.
- Excellent communication skills with a positive and enthusiastic approach to their work.
- Experience of using a case management system preferred but not essential.
- Experience of finance systems preferred but not essential.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
What's in it for you?
- High levels of flexibility and a great work life balance.
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
- Opportunities for growth and progression including professional funding.
- In person and remote social events.
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Case Administrator - Vehicle Hire and Damage employer: DAC Beachcroft LLP
Join our dynamic Vehicle Hire and Damage Team in Birmingham, where we prioritise a supportive and inclusive work culture that fosters professional growth and development. With a comprehensive benefits package including private medical insurance and opportunities for progression, we ensure our employees enjoy a healthy work-life balance while contributing to meaningful ESG initiatives. If you're looking for a rewarding career in the legal sector, this is the perfect place to thrive and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Case Administrator - Vehicle Hire and Damage
✨Tip Number 1
Network like a pro! Reach out to people in the legal sector, especially those working in vehicle hire and damage. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and client service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed workloads or met deadlines in previous roles. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Case Administrator - Vehicle Hire and Damage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Case Administrator role. Highlight any admin experience or relevant coursework from your studies that shows you can handle the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position. Share specific examples of how your past experiences have prepared you for the challenges of managing claims and working with clients in a legal environment.
Showcase Your Attention to Detail:Since this role requires excellent attention to detail, make sure your application is free from typos and errors. A polished application reflects your ability to manage files and meet deadlines effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily track your application status. Plus, it’s super straightforward!
How to prepare for a job interview at DAC Beachcroft LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Administrator in the Vehicle Hire and Damage team. Familiarise yourself with the key tasks mentioned in the job description, like managing claims and liaising with solicitors. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Organisational Skills
Since the role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or deadlines. Be ready to discuss how you prioritised your workload and ensured that everything was completed on time, as this will resonate well with the interviewers.
✨Communicate Clearly and Positively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. During the interview, maintain a positive attitude and be enthusiastic about the opportunity. This will reflect your alignment with the firm’s cultural principles and show that you’re a team player.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the company culture, and growth opportunities. This not only shows your interest in the role but also helps you determine if the company is the right fit for you. It’s a great way to engage with the interviewers and leave a lasting impression.
