At a Glance
- Tasks: Provide top-notch IT support and enhance user experience for colleagues.
- Company: Join a forward-thinking company dedicated to seamless technology solutions.
- Benefits: Gain valuable experience, flexible working, and a supportive team environment.
- Other info: Inclusive workplace committed to accessibility and career growth.
- Why this job: Make a real difference by helping colleagues thrive with technology.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Our vision for IT is to create an environment where technology works seamlessly to support our colleagues, business, and clients in reaching their full potential. This role is focused on delivering high-quality, value-added IT onsite support services to all DACB users and locations, ensuring in scope Service Requests and Break‑Fix Incident tickets are resolved in line with agreed SLAs. You will also play a key role in delivering a first‑class new starter experience, with all equipment provisioned, tested, and delivered to new starter location.
Key Responsibilities
- IT Support – Reactive: Deliver responsive on‑site and remote IT support, ensuring all incidents and service requests are logged, resolved within SLA, and handled in line with security and communication standards.
- IT Support – Proactive: Proactively enhance user experience by maintaining visibility, identifying trends, improving processes, and ensuring IT environments, documentation, and training resources are consistently up to date.
- Asset Management: Manage the full lifecycle of IT assets, ensuring accurate tracking, compliance with ISO27001, and effective control of devices, stock, and replacements.
- Quality Management: Ensure each ticket is categorised and prioritised correctly, with a clear concise resolution detail and correct resolution code applied.
- Project Support: Support the delivery of IT projects and initiatives through user engagement, proactive support, and coordination of site‑based activities.
- Development: Keep abreast of new technologies and IT Colleague Support changes/developments in the marketplace for your role. Where relevant, seek opportunities to network, including attending conferences and seminars.
Skills, Knowledge and Expertise
Key Experience & Skills
- Proven experience providing Level 1 and 2 IT support, diagnosing and resolving hardware, software, and connectivity issues in both on‑site and remote environments.
- Strong technical knowledge across desktop, laptop, and mobile devices (iOS/Android), including build, configuration, troubleshooting, and asset management, with familiarity with ticketing systems and MDM solutions.
- Working knowledge of Windows, macOS, and Microsoft Office, with experience in system setup, imaging, and deployment.
Personal Attributes
- Customer‑focused with excellent communication and interpersonal skills, able to support users clearly and effectively.
- Strong problem‑solving ability with a proactive, organised approach and the confidence to manage workload independently.
- Flexible and adaptable, with the ability to work under pressure, travel between locations when required, and occasionally support out‑of‑hours activities.
As a Disability Confident Scheme employer, we’re committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage (including the application, assessment or interview process), please contact recruitment@dacbeachcroft.com in confidence with the vacancy reference in the subject line, and we’ll be happy to help.
Colleague Support Analyst (3-month FTC) in Bristol employer: DAC Beachcroft LLP
DAC Beachcroft is an exceptional employer that prioritises a supportive and inclusive work environment in Bristol, where technology seamlessly enhances the colleague experience. With a strong commitment to employee development, you will have access to ongoing training and networking opportunities, ensuring your skills remain at the forefront of the IT landscape. Our culture fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Support Analyst (3-month FTC) in Bristol
✨Tip Number 1
Get to know the company! Research DACB and understand their IT vision. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing and resolving IT issues, brush up on common hardware and software problems. You might even want to run through some mock scenarios with a friend.
✨Tip Number 3
Network like a pro! Attend tech meetups or online webinars related to IT support. Not only will you learn new things, but you might also meet someone who can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the DACB team.
We think you need these skills to ace Colleague Support Analyst (3-month FTC) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Colleague Support Analyst role. Highlight your experience in providing IT support, especially Level 1 and 2, and any relevant skills with hardware and software. We want to see how your background aligns with our needs!
Show Off Your Communication Skills:Since this role involves a lot of user interaction, it's crucial to showcase your communication skills. Use clear and concise language in your application, and maybe include examples of how you've effectively supported users in the past. We love a good story!
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle issues head-on. In your application, mention specific instances where you’ve diagnosed and resolved IT problems. This will show us that you have the proactive approach we value.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at DAC Beachcroft LLP
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop, laptop, and mobile devices. Be ready to discuss your experience with diagnosing and resolving hardware and software issues, as well as your familiarity with ticketing systems and MDM solutions.
✨Show Off Your Customer Service Skills
This role is all about supporting users effectively, so be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you've managed to resolve user issues clearly and efficiently.
✨Demonstrate Proactive Problem-Solving
Think of instances where you've proactively improved processes or enhanced user experiences. Discuss how you identify trends and maintain visibility in your support role, as this will show your potential employer that you're not just reactive but also proactive.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to IT support. Prepare to explain how you would handle specific incidents or service requests, ensuring you mention your approach to prioritising tickets and maintaining quality management.
