People Advisory Assistant - People Team in Birmingham

We’re looking for a proactive, detail-oriented People Advisory Assistant to join our dynamic People team. In this fast-paced and varied role, you’ll play a key part in delivering an exceptional colleague experience by providing support across a wide range of people-related activities.

Reporting to the People Advisory Manager, you’ll be an integral member of the People team, collaborating closely with People Advisors, People Business Partners and internal stakeholders. Together, you’ll help deliver a high-performing advisory service that meets colleague needs, supports client success, and aligns with CSG’s business strategy. This role is linked to our Birmingham office, with the opportunity for hybrid working. Occasional travel may be required.

What you will do?

• Provide professional support on generalist people matters and queries, alongside essential administrative tasks.
• Act as the first point of contact for general queries, managing the People Advisory mailbox, providing timely and accurate advice on people policies and processes and escalating as appropriate to the relevant team in a timely manner.
• Support all aspects of the colleague lifecycle, including processing changes and maintaining accurate colleague records in compliance with data protection standards.
• Ensure people systems are updated accurately and on time for monthly payroll.
• Manage administrative processes including probation, parental leave, leavers, and generating supporting correspondence as appropriate.
• Maintain absence records, produce reports, and escalate issues where appropriate.
• Handle confidential information in line with data security protocols and agreed SLAs.
• Communicate effectively with the business to deliver a professional, high-quality service.
• Identify and contribute to process improvements to enhance efficiency and service delivery.
• Build strong relationships with other People teams such as Talent Attraction, Talent Development, and People Business Partners and support ad hoc projects where required.
• Assist with reporting and analysis to inform decision-making within the People team.
• Provide other administrative support as required by the business.

Who you are

• Previous administration experience within a HR/People team, ideally in a law or professional services environment.
• Familiarity with HR systems is preferred.
• CIPD qualified or working towards qualification is advantageous.
• Client-focused with exceptional attention to detail and commitment to quality.
• Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
• Highly organised, able to prioritise and manage multiple tasks under pressure.
• A proactive team player who can also work autonomously and take initiative.
• Solutions-oriented, with a passion for innovation and continuous improvement.
• Excellent IT skills, particularly in Microsoft Outlook, Excel, and Word.
• Demonstrates alignment with our Cultural Principles: Clear, Creative, Determined, and Supportive.

Ready to make an impact? Apply today and help us create an exceptional colleague experience in CSG.

What’s in it for you?

• High levels of flexibility and a great work life balance.
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
• Opportunities for growth and progression including professional funding.
• In person and remote social events.
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!