At a Glance
- Tasks: Lead a team of Debt Collectors and oversee the collections process.
- Company: DAC Beachcroft is a dynamic law practice focused on client success.
- Benefits: Enjoy flexible work, private medical insurance, and discounted gym memberships.
- Other info: Diversity and inclusion are key; apply even if you don't meet every qualification.
- Why this job: Join a supportive culture with growth opportunities and a focus on social impact.
- Qualifications: 3+ years in a supervisory role with debt collection experience required.
The predicted salary is between 36000 - 60000 € per year.
We are seeking a highly motivated and experienced Debt Recovery Supervisor on a permanent basis. The Debt Recovery Supervisor will be responsible for overseeing the collections process for our clients. This includes supervising a team, monitoring collection activities, implementing effective collection strategies, and ensuring compliance with legal and regulatory requirements. The ideal candidate should have a strong background in collections and excellent leadership skills.
What you will do?
- Supervise and lead a team of Debt Collectors across a range of debts, providing guidance, training and effective monthly performance reviews along with probationary reviews, ensuring appropriate SMART objectives and succession planning are in place.
- Monitor team compliance and ensure quality is maintained, whilst sustaining accurate and timely system updates.
- Work off own initiative to problem solve, develop and implement strategies to maximize collections, ensuring collection targets and objectives are achieved, whilst feeding back to management.
- Collaborate with senior stakeholders to resolve complex collection issues whilst providing exceptional customer service.
- Create a clear and transparent reporting pack.
- Understand and proactively control teams bad debt provision.
- Manage own ledger by way of example.
- Work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.
- Represent DACB CSG in Client facing meetings.
Who you are
- Minimum of 3 years of Supervisory experience in a high volume, fast paced environment.
- Highly experienced in all areas of debt collection.
- Proven track record of meeting or exceeding collections targets and performance metrics.
- Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernisation.
- Preferable ICM Qualified or working towards.
What's in it for you?
- High levels of flexibility and a great work life balance.
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
- Opportunities for growth and progression including professional funding.
- In person and remote social events.
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Debt Recovery Supervisor in Birmingham employer: DAC Beachcroft Dublin
DAC Beachcroft is an exceptional employer that prioritises flexibility and work-life balance, making it an ideal place for professionals seeking meaningful careers in debt recovery. With a comprehensive benefits package, opportunities for professional growth, and a commitment to diversity and inclusion, employees can thrive in a supportive environment while contributing to impactful Environmental, Social, and Governance (ESG) initiatives. Join us in a culture that values determination, clarity, creativity, and support, and be part of a team that drives success in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Supervisor in Birmingham
✨Tip Number 1
Familiarise yourself with the latest debt recovery laws and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance, which is crucial for the Debt Recovery Supervisor role.
✨Tip Number 2
Network with professionals in the debt recovery field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at DAC Beachcroft.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to successful debt recovery outcomes. Highlighting your leadership experience and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Research DAC Beachcroft's culture and values. Understanding their commitment to diversity and inclusion will allow you to tailor your conversations during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Debt Recovery Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your supervisory experience and achievements in debt collection. Use specific examples to demonstrate how you've met or exceeded collections targets in previous roles.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the Debt Recovery Supervisor role at DAC Beachcroft. Mention your leadership skills and how they align with the company's values of being determined, clear, creative, and supportive.
Showcase Relevant Experience:Detail your experience in managing teams and implementing effective collection strategies. Highlight any experience you have with compliance and legal requirements in debt recovery.
Prepare for Potential Questions:Think about how you would handle complex collection issues and provide exceptional customer service. Be ready to discuss your problem-solving skills and how you've successfully led teams through change.
How to prepare for a job interview at DAC Beachcroft Dublin
✨Showcase Your Leadership Skills
As a Debt Recovery Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and the strategies you've implemented to achieve targets.
✨Demonstrate Your Knowledge of Debt Collection
Familiarise yourself with the latest trends and regulations in debt recovery. Be ready to explain your understanding of compliance issues and how you ensure your team adheres to these standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've successfully resolved complex collection issues or improved processes, and be ready to share these during the interview.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've collaborated with stakeholders in the past and how you ensure exceptional customer service while managing collections.
