At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a leading global technology company shaping digital retail banking.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative team culture with a focus on learning and development.
- Why this job: Be part of a team driving innovation in the financial services sector.
- Qualifications: Fluent in French and English with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
About Us: At Dabster, we specialize in connecting exceptional talent with leading global companies. We are currently seeking a Service Desk to join our client’s dynamic team in Chester, UK. Backed by one of the world’s leading financial service providers, our client is shaping the future of digital retail banking with innovative products and services.
Language requirements: French + English
Who You Will Work With: Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French.
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to considering different ideas and alternatives.
Help Desk Technician in Wrexham employer: Dabster
At Dabster, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our client in Chester, a leading global technology company, provides employees with ample growth opportunities, competitive benefits, and the chance to be part of a transformative journey in digital retail banking. Join us to work in a dynamic environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Technician in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Help Desk roles. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've solved IT issues in the past, especially in a customer service context. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Help Desk Technician in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Help Desk Technician role. Highlight your technical skills, especially your experience with ServiceNow and any customer service roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your multilingual skills can enhance our service desk. We love seeing personality, so don’t be afraid to let yours show through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully troubleshot IT issues in the past. We’re looking for those who can think on their feet and provide excellent customer service, so share your best stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Dabster
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting IT issues. Familiarise yourself with common problems and solutions, as well as the tools like ServiceNow that you might be using. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Language Skills
Since the role requires fluency in both French and English, practice speaking and writing in both languages before the interview. Be prepared to demonstrate your language skills during the interview, whether it's through answering questions or explaining technical concepts. This will highlight your ability to communicate effectively with diverse users.
✨Demonstrate Customer Service Savvy
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved conflicts. This will show that you understand the importance of customer satisfaction and can maintain a positive attitude even under pressure.
✨Prepare for Teamwork Questions
As a Help Desk Technician, you'll need to work closely with others. Prepare to talk about your experiences working in teams, how you share knowledge, and how you handle disagreements. Highlighting your collaborative spirit will show that you're a great fit for their dynamic team environment.
