At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in a dynamic environment.
- Company: Join a leading IT services firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on continuous improvement and customer advocacy.
- Why this job: Be the key link between clients and teams, driving impactful service improvements.
- Qualifications: Experience in client relationship management and strong stakeholder engagement skills required.
The predicted salary is between 50000 - 65000 £ per year.
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for ESR Central Team stakeholders.
- Build and maintain strong, trusted relationships with Central Team Programme stakeholders and user organisations.
- Ensure a structured and proactive engagement model across all service layers.
- Represent Infosys in governance forums, service reviews, and stakeholder meetings.
- Service Delivery Alignment
- Ensure Infosys service delivery aligns with contractual commitments and Service Level Agreements (SLAs).
- Work closely with Service Delivery, Technical, and Functional teams to translate client requirements into actionable delivery plans.
- Ensure service performance meets expectations.
- Monitor service health and proactively address risk areas.
- Stakeholder Communication & Engagement
- Establish effective communication channels between Infosys and stakeholders, enabling clear feedback loops.
- Timely communication of service updates, risks, and changes.
- Support programme-wide communication strategies that ensure ESR stakeholders understand service capabilities and changes.
- Facilitate collaboration across NHS user communities and Infosys delivery teams.
- Issue Escalation & Resolution Management
- Act as the escalation point for critical service issues and customer concerns.
- Coordinate resolution across Application Support teams, Infrastructure and Technical teams, and Change & Release teams.
- Ensure timely resolution and transparent communication throughout incident lifecycles.
- Maintain customer confidence during service disruptions.
- Continuous Improvement & Customer Advocacy
- Identify service improvement opportunities based on customer feedback, service performance trends, and operational challenges.
- Promote adoption of best practices across organisations.
- Work with delivery teams to implement service improvement initiatives.
- Governance & Reporting
- Provide regular reporting on customer satisfaction, service performance, risks, and escalations.
- Participate in joint governance forums with programme leadership.
- Ensure adherence to governance, compliance, and audit expectations.
Key Skills & Experience
- Proven experience in client relationship management within IT services or managed services environments.
- Strong stakeholder management experience in complex, multi-party programmes.
- Experience working with the public sector.
- Knowledge of service delivery frameworks (ITIL or similar).
Oracle EBS CRM Consultant in Warrington employer: Dabster
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Oracle EBS CRM Consultant role. Our collaborative work culture fosters strong relationships and encourages continuous improvement, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Located at the heart of the NHS community, you will play a vital role in enhancing service delivery and making a meaningful impact on public sector clients.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle EBS CRM Consultant in Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Oracle EBS CRM Consultant, clear communication is key. Role-play common interview questions with a friend or in front of a mirror to boost your confidence and ensure you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that job!
We think you need these skills to ace Oracle EBS CRM Consultant in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Oracle EBS CRM Consultant. Highlight your experience in client relationship management and service delivery frameworks like ITIL. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your stakeholder management skills and how you've tackled service delivery challenges in the past.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to engage with stakeholders effectively. Use clear and concise language, and don’t forget to mention any relevant experiences where you’ve facilitated collaboration or resolved issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Dabster
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they fit into the service delivery model. This will help you demonstrate your ability to build strong relationships and show that you’re proactive about client engagement.
✨Showcase Your Service Delivery Knowledge
Be prepared to discuss your experience with service delivery frameworks like ITIL. Think of specific examples where you've aligned service delivery with SLAs or contractual commitments. This will highlight your understanding of the role and your capability to ensure service performance meets expectations.
✨Communication is Key
Since effective communication is crucial for this role, practice articulating how you’ve established clear feedback loops and communicated service updates in past positions. Use examples that showcase your ability to facilitate collaboration and keep stakeholders informed.
✨Problem-Solving Mindset
Prepare to discuss how you've managed critical service issues in the past. Think of a time when you coordinated resolution across different teams and maintained customer confidence during disruptions. This will demonstrate your ability to handle escalations and ensure timely resolutions.
