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For Companies At a Glance
- Tasks: Design and implement innovative voice solutions for global clients.
- Company: Join a leading tech company driving digital transformation worldwide.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in the tech industry while working with cutting-edge voice technologies.
- Qualifications: Experience in voice solutions and project management skills required.
- Other info: Dynamic role with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated Voice Network Engineer professional to join our client\’s team in London, UK. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.
Who You Will Work With:
Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.
Key Responsibilities
Voice solutions architect delivering end-to-end project management, design, and implementation of enterprise voice solutions including IVR, cloud-based contact centers, and intelligent call routing. Consulting with all business functions to deliver cost-effective, user-centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements and pharmaceutical standards.
Responsibilities:
- Migration of contact centers from legacy platforms to Genesys cloud solutions
- Disentanglement of Consumer Healthcare voice services to comprising of design, project management, and implementation of new solutions for shared services, contact center, and corporate voice applications.
- Migration and project management of global Finance support services within GSK from vendors Avaya to AWS Connect platforms.
- Migration and project management of global IT support services within GSK from vendors Avaya to AWS Connect platforms.
- Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center.
- Development of Customer Experience Solutions business within the UK, Ireland, and Europe for existing and new multi-national client accounts.
- Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) – Inbound geographic / non-geographic access numbers and management portal.
- Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies.
- Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms.
- Dedicated / Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE / UCCX, Avaya ACM / AACC / Elite and Genesys technology platforms.
- Consistently meeting and exceeding targets year on year
- Forged business relationships and development through Channel & Partners
- Pipeline development to ensure future revenue growth and pull-through business with qualified opportunities.
- Delivery of presentations / marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally.
How to Apply
Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to james.a@dabster.net.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
IT Services and IT Consulting
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Voice Network Engineer employer: Dabster
Contact Detail:
Dabster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice Network Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local tech meetups. The more people you know, the better your chances of landing that Voice Network Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in voice solutions. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its tech stack. Be ready to discuss how your experience aligns with their needs, especially around cloud solutions and contact centre migrations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Voice Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Voice Network Engineer role. Highlight relevant experience, especially in voice solutions and project management. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve exceeded targets or improved processes. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Dabster
✨Know Your Tech Inside Out
As a Voice Network Engineer, you’ll need to be well-versed in technologies like Genesys, AWS Connect, and IVR systems. Brush up on your technical knowledge and be ready to discuss specific projects you've worked on that involved these technologies.
✨Showcase Your Project Management Skills
Since the role involves end-to-end project management, prepare examples of how you've successfully managed similar projects. Highlight your ability to coordinate with stakeholders and deliver user-centric solutions while adhering to regulatory requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles, particularly around migrating contact centres or integrating CRM solutions, and how you overcame them.
✨Demonstrate Your Communication Skills
Effective communication is key in this role, especially when engaging with stakeholders and vendors. Practice articulating complex technical concepts in a way that’s easy to understand, and be prepared to discuss how you’ve built relationships in past roles.