At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in a dynamic environment.
- Company: Join a leading IT services firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a fast-paced setting with excellent career advancement potential.
- Why this job: Be the key contact for clients and drive impactful service improvements.
- Qualifications: Experience in client relationship management and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for ESR Central Team stakeholders.
- Build and maintain strong, trusted relationships with Central Team, Programme stakeholders, and user organisations.
- Ensure a structured and proactive engagement model across all service layers.
- Represent Infosys in governance forums, service reviews, and stakeholder meetings.
- Service Delivery Alignment
- Ensure Infosys service delivery aligns with contractual commitments and Service Level Agreements (SLAs).
- Work closely with Service Delivery, Technical, and Functional teams to translate client requirements into actionable delivery plans.
- Ensure service performance meets expectations.
- Monitor service health and proactively address risk areas.
- Stakeholder Communication & Engagement
- Establish effective communication channels between Infosys and stakeholders, enabling clear feedback loops.
- Timely communication of service updates, risks, and changes.
- Support programme-wide communication strategies that ensure ESR stakeholders understand service capabilities and changes.
- Facilitate collaboration across NHS user communities and Infosys delivery teams.
- Issue Escalation & Resolution Management
- Act as the escalation point for critical service issues and customer concerns.
- Coordinate resolution across Application Support teams, Infrastructure and Technical teams, and Change & Release teams.
- Ensure timely resolution and transparent communication throughout incident lifecycles.
- Maintain customer confidence during service disruptions.
- Continuous Improvement & Customer Advocacy
- Identify service improvement opportunities based on customer feedback, service performance trends, and operational challenges.
- Promote adoption of best practices across organisations.
- Work with delivery teams to implement service improvement initiatives.
- Governance & Reporting
- Provide regular reporting on customer satisfaction, service performance, risks, and escalations.
- Participate in joint governance forums with programme leadership.
- Ensure adherence to governance, compliance, and audit expectations.
Key Skills & Experience
- Proven experience in client relationship management within IT services or managed services environments.
- Strong stakeholder management experience in complex, multi-party programmes.
- Experience working with the public sector.
- Knowledge of service delivery frameworks (ITIL or similar).
Oracle EBS CRM Consultant in Southampton employer: Dabster
At Infosys, we pride ourselves on being an exceptional employer, particularly for the Oracle EBS CRM Consultant role. Our collaborative work culture fosters strong relationships and encourages continuous improvement, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Located at the heart of the NHS ecosystem, you will play a vital role in enhancing service delivery and making a meaningful impact on public sector services.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle EBS CRM Consultant in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Oracle EBS or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery models and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've managed client relationships and resolved issues in past roles. This is your chance to demonstrate your value!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Oracle EBS CRM Consultant in Southampton
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and expectations of the role, especially focusing on client relationship management and service delivery.
Showcase Relevant Experience:Highlight your experience in client relationship management and stakeholder engagement. Use specific examples that demonstrate how you've successfully navigated complex programmes and delivered results in similar environments.
Be Clear and Concise:Keep your application straightforward and to the point. Avoid jargon unless it's relevant to the role. Make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dabster
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they interact with the Oracle EBS CRM Consultant position. This will help you demonstrate your ability to build strong relationships and show that you’re proactive in engaging with them.
✨Master Service Delivery Frameworks
Familiarise yourself with service delivery frameworks like ITIL. Be ready to discuss how these frameworks apply to the role and how you can ensure service delivery aligns with SLAs. This shows you’re not just knowledgeable but also ready to implement best practices.
✨Prepare for Scenario Questions
Expect questions about handling critical service issues or customer concerns. Prepare specific examples from your past experience where you successfully managed escalations or resolved conflicts. This will highlight your problem-solving skills and ability to maintain customer confidence.
✨Show Continuous Improvement Mindset
Think of ways you’ve identified service improvement opportunities in previous roles. Be ready to discuss how you can promote best practices and implement initiatives that enhance service performance. This will demonstrate your commitment to continuous improvement and customer advocacy.
