At a Glance
- Tasks: Join a dynamic team providing IT support and troubleshooting for digital banking services.
- Company: Dabster connects talent with a leading global financial service provider.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Collaborative team culture with a focus on innovation and customer satisfaction.
- Why this job: Be part of the future of digital retail banking and enhance your tech skills.
- Qualifications: Technical Service Desk experience and fluency in multiple languages required.
The predicted salary is between 25000 - 35000 € per year.
At Dabster, we specialize in connecting exceptional talent with leading global companies. We are currently seeking a Service Desk Analyst to join our client’s dynamic team in Chester, UK. Backed by one of the world’s leading financial service providers, our client is shaping the future of digital retail banking with innovative products and services.
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills Required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
Service Desk Analyst employer: Dabster
At Dabster, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our client in Chester is not only a leader in digital retail banking but also provides extensive employee growth opportunities, including training and development programmes tailored to enhance your skills. With a commitment to work-life balance and a supportive team environment, joining us means becoming part of a forward-thinking organisation that values your contributions and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them what you've got!
✨Tip Number 3
Tailor your approach for each application. Research the company and its culture, then align your skills and experiences with what they’re looking for. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your technical skills and any experience with IT support, especially if you've worked with ServiceNow or similar tools. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your multi-lingual skills if you have them – they’re a big plus for us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully troubleshot IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dabster
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge related to IT service desks. Familiarise yourself with common troubleshooting techniques and tools like ServiceNow, as well as the types of incidents you might encounter. Being able to speak confidently about your experience will impress the interviewers.
✨Show Off Your Language Skills
Since the role requires multi-lingual communication, practice speaking in Spanish and Portuguese if you're fluent. Prepare to demonstrate your language skills during the interview by discussing technical issues or explaining solutions in those languages. This will show that you can effectively communicate with a diverse range of users.
✨Demonstrate Team Spirit
Highlight your ability to work as part of a team. Share examples of how you've collaborated with others to resolve issues or improve processes. Emphasising your willingness to share knowledge and support your colleagues will resonate well with the interviewers, as they value effective teamwork.
✨Prioritisation is Key
Be ready to discuss how you prioritise tasks and manage multiple requests. Think of specific examples where you successfully handled competing priorities while maintaining service levels. This will show that you understand the importance of SLAs and can keep calm under pressure.
