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For Companies At a Glance
- Tasks: Lead global IT operations and infrastructure management for a dynamic office environment.
- Company: Join a forward-thinking company focused on innovative technology solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a significant impact by enhancing IT services and driving transformation initiatives.
- Qualifications: Experience in IT operations and infrastructure management, with strong leadership skills.
- Other info: Collaborative culture with a focus on career development and cutting-edge technology.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for an experienced and strategic IT Operations & Infrastructure Manager to lead our office infrastructure and operations landscape globally. This role will oversee end-to-end IT infrastructure management, desktop support services, office operations, and vendor governance—including managing our MSP (Managed Service Provider) relationships. You will play a pivotal role in ensuring high availability, security, and scalability of IT services, while also leading infrastructure migration and transformation initiatives.
Key Responsibilities:
- Infrastructure & Operations Management
- Oversee enterprise-level infrastructure including network, servers, cloud services, security appliances, and end-user technologies.
- Ensure high availability and performance of critical systems across all office sites.
- Own IT operational KPIs, SLAs, and reporting frameworks.
- Desktop & End-User Services
- Manage desktop support services across offices ensuring timely and quality resolution of incidents.
- Define and implement best practices in device provisioning, asset lifecycle management, and endpoint security.
- MSP & Vendor Governance
- Act as primary liaison with external MSPs and IT vendors; ensure compliance with SLAs, support metrics, and continuous improvement.
- Conduct regular vendor performance reviews and manage escalations efficiently.
- Office Infrastructure & Fit-Outs
- Lead IT enablement for office setups, expansions, and relocations—including procurement, installations, and connectivity setup.
- Collaborate with Facilities and Admin teams to ensure seamless technology operations in physical workspaces.
- Infrastructure Projects & Migration
- Lead infrastructure migration projects (on-prem to cloud, server upgrades, platform transitions, etc.) with minimal business disruption.
- Apply structured change management and risk mitigation practices during all transitions.
- Security, Compliance & Governance
- Ensure infrastructure and desktop environments comply with company policies, GDPR, ISO, and other regulatory frameworks.
- Support IT audits and internal compliance checks.
- Leadership & Stakeholder Engagement
- Lead, mentor, and develop a small team of IT operations staff and contractors.
- Partner with business units and global IT teams to deliver strategic technology roadmaps.
- Financial & Asset Management
- Own and manage infrastructure and operations budgets including hardware, licenses, and support services.
- Maintain accurate IT asset inventories and oversee procurement.
Required Experience & Qualifications:
- Bachelor's degree in information technology, Computer Science, or related discipline.
- Years of experience in IT operations/infrastructure roles within large enterprises.
- Proven experience in managing MSPs, large-scale migrations, and multisite operations.
- Strong knowledge of enterprise IT systems, networks, endpoint management, and Microsoft/Azure stack.
- Hands-on understanding of ITSM frameworks, ideally ITIL certified.
IT Operations Infra Manager in London employer: Dabster
Contact Detail:
Dabster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Infra Manager in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend IT events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with infrastructure management or vendor governance, make sure to highlight that in conversations. Consider creating a portfolio or case studies of past projects to demonstrate your expertise when chatting with potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research their IT operations and think about how your experience aligns with their needs. When you apply through our website, make sure to mention specific projects or initiatives that relate to their job description.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your interest in the role and mention something specific from the interview that excites you about the position. It shows you’re engaged and keen to join their team.
We think you need these skills to ace IT Operations Infra Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Infra Manager role. Highlight your experience with infrastructure management, MSP relationships, and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific experiences that relate to our key responsibilities.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in system availability or successful project completions. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dabster
✨Know Your Infrastructure Inside Out
Make sure you brush up on your knowledge of enterprise-level infrastructure, including networks, servers, and cloud services. Be ready to discuss how you've managed these systems in the past and any specific challenges you've overcome.
✨Showcase Your MSP Management Skills
Prepare examples of how you've successfully managed relationships with Managed Service Providers. Highlight any experiences where you ensured compliance with SLAs and improved vendor performance, as this will be crucial for the role.
✨Demonstrate Change Management Expertise
Be ready to talk about your experience with infrastructure migration projects. Discuss your approach to change management and risk mitigation, especially how you've led transitions with minimal disruption to business operations.
✨Highlight Leadership and Team Development
Since this role involves leading a small team, think of examples that showcase your leadership style. Share how you've mentored staff and collaborated with other teams to deliver strategic technology roadmaps.
