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- Tasks: Provide on-site and remote IT support, troubleshoot issues, and assist with audio/video equipment.
- Company: Dabster connects top talent with leading global companies, focusing on innovation and transformation.
- Benefits: Enjoy a competitive rate and work on impactful projects with a leading company.
- Why this job: Join a dynamic team, enhance your skills, and contribute to exciting industry projects.
- Qualifications: High school diploma required; tech certifications or coursework in IT/AV preferred.
- Other info: Freshers with a strong learning curve are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
About Us: At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated L1 Support to join our client's team in Chester, UK. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.
Who You Will Work With: Our client is a leading global provider of digital technology and customer experience services. With a strong focus on innovation and transformation, they support top enterprises across various industries in driving operational excellence and business growth.
Job Summary: The Field Support Technician will primarily support users in an office environment, handling IT issues, asset inventory, imaging and refreshing, and troubleshooting common problems. Additionally, the technician will assist with audio and video equipment setup and maintenance.
Key Responsibilities:
- Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
- Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
- Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
- Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
- Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
- Support live events by operating AV systems and addressing any technical issues that arise.
- Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
- Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
- Maintain accurate records of support requests, resolutions, and equipment maintenance.
Qualifications:
- High school diploma or equivalent; technical certifications or coursework in IT or AV technology is a plus.
- Proven experience in providing IT support in an office environment.
- Strong problem-solving skills and attention to detail.
- Basic understanding of audio and video equipment and their functions.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel to various client locations as needed.
- Ability to lift and carry equipment up to 50 lbs.
Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
Preferred Skills:
- Familiarity with video conferencing platforms and common office tools and operating systems.
- Basic knowledge of networking and cabling.
- Experience with asset management software and IT service management tools.
- Familiarity with life sciences or healthcare/pharma environment and thus familiarity with HIPAA standards.
What We Offer:
- Competitive Rate
- Opportunity to work with a leading company
- An opportunity to be part of impactful projects that shape the future of the industry.
How to Apply: Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to chethan.as@dabster.net
L1 Support - Fresher UK with License employer: Dabster
Contact Detail:
Dabster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 Support - Fresher UK with License
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Since the role involves resolving hardware and software problems, having a solid understanding of these areas will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills. As you'll be providing support to users, demonstrating excellent communication and interpersonal skills can make a significant difference in how you are perceived by potential employers.
✨Tip Number 3
Gain some hands-on experience with audio and video equipment. If you can showcase any practical knowledge or experience in setting up and troubleshooting AV systems, it will give you an edge over other candidates.
✨Tip Number 4
Network with professionals in the IT support field. Attend local tech meetups or online forums to connect with others in the industry. This can lead to valuable insights and potentially even job referrals.
We think you need these skills to ace L1 Support - Fresher UK with License
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've handled hardware, software, or network issues. Emphasise any technical certifications or coursework that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved IT issues in the past and your eagerness to learn and grow in this role.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills, attention to detail, and any experience with audio and video equipment. If you have familiarity with networking or asset management software, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dabster
✨Research the Company
Before your interview, take some time to learn about the company and its services. Understanding their focus on innovation and customer experience will help you tailor your responses and show genuine interest.
✨Prepare for Technical Questions
Since this role involves IT support, be ready to answer technical questions related to hardware, software, and networking. Brush up on common troubleshooting techniques and be prepared to discuss your problem-solving approach.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Highlight any previous experiences where you provided customer service.
✨Demonstrate a Willingness to Learn
As a fresher, it's important to convey your eagerness to learn and adapt. Share examples of how you've quickly picked up new skills or technologies in the past, and express your enthusiasm for growing within the company.
