At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a leading global technology company shaping digital retail banking.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative team culture with a focus on learning and development.
- Why this job: Be part of a team driving innovation in the financial services sector.
- Qualifications: Fluent in French and English with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
About Us: At Dabster, we specialize in connecting exceptional talent with leading global companies. We are currently seeking a Service Desk to join our client’s dynamic team in Chester, UK. Backed by one of the world’s leading financial service providers, our client is shaping the future of digital retail banking with innovative products and services.
Language requirements: French + English
Who You Will Work With: Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French.
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to considering different ideas and alternatives.
Locations
Help Desk Technician in Cheshire, Warrington employer: Dabster
At Dabster, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our client in Chester, a leading global technology company, provides employees with ample opportunities for professional growth and development, alongside competitive benefits and a commitment to work-life balance. Join us to be part of a dynamic team that is at the forefront of digital transformation in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Technician in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in digital retail banking. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your troubleshooting skills! Since you'll be handling IT-related problems, brush up on common issues and solutions. Role-playing with a friend can help you articulate your thought process during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Help Desk Technician in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Help Desk Technician role. Highlight your technical skills, especially your experience with ServiceNow and any customer service roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our client's needs. Remember, we love a bit of personality, so let your enthusiasm show!
Show Off Your Language Skills:Since this role requires fluency in both French and English, make sure to highlight your language skills prominently. If you have any relevant experiences where you used these languages, share them with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Dabster
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting IT issues. Familiarise yourself with common problems and solutions, as well as the tools like ServiceNow that you might be using. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Language Skills
Since the role requires fluency in both French and English, practice speaking and writing in both languages before the interview. Be prepared to demonstrate your language skills during the interview, whether it’s through answering questions or explaining technical concepts. This will highlight your ability to communicate effectively with diverse users.
✨Demonstrate Customer Service Savvy
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped users understand technical information. This will showcase your ability to handle calls and maintain customer satisfaction, which is crucial for a Help Desk Technician.
✨Be Ready to Prioritise
In a fast-paced environment like a service desk, prioritisation is key. Think of scenarios where you had to manage multiple tasks or tickets at once. Be ready to discuss how you determined priorities and ensured SLAs were met. This will demonstrate your organisational skills and ability to work under pressure.
