At a Glance
- Tasks: Support critical payment platforms and ensure their health and stability.
- Company: Join a leading tech company focused on innovation and operational excellence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with strong mentorship and career advancement opportunities.
- Why this job: Make a real impact by ensuring the reliability of essential payment systems.
- Qualifications: Experience in production support or BizOps roles is preferred.
The predicted salary is between 50000 - 70000 £ per year.
Support end-to-end availability, monitoring, and performance of critical payment platforms. Execute operational processes to ensure platform health and stability. Participate in capacity checks, readiness validations, and environment monitoring. Actively manage and coordinate incident triage and resolution. Serve as incident commander driving medium to high-severity incidents. Ensure timely updates, accurate impact assessment, and appropriate escalation. Contribute to root cause analysis with clear identification of actions and ownership.
Change & Release Support
Participate in highlighting gaps and defining test cases required for a change in lower environments and validate lower environment test completeness. Ensure adherence to change governance processes (test case reviews, checklists, approvals, rollback readiness). Engage in creating change plans and support execution of production changes, deployments, and validations.
Technical Troubleshooting
Perform hands-on troubleshooting across:
- Application behaviour and dependencies.
- Infrastructure components (compute, network, storage).
- Database and performance issues.
Collaborate with engineering, infrastructure and other technical teams to isolate and resolve issues efficiently.
Monitoring & Observability
Improve system health monitoring using observability tools. Identify gaps in alerting and contribute to improving quality of alerting and dashboards. Ensure proactive detection of anomalies using observability tools.
Automation & Process Improvement
Contribute to automation initiatives to reduce toil and errors. Identify repetitive operational tasks and drive improvements. Support implementation of DevOps best practices. Leverage AI-driven tools to improve monitoring, incident detection, and operational efficiency, enabling faster troubleshooting and reduced manual effort in day-to-day operations.
Stakeholder Coordination
Work closely with engineering, program teams, and external partners during incidents and changes. Provide structured updates to stakeholders with clarity and consistency. Highlight operational and platform risks including test coverage gaps, infrastructure constraints, dependency risks. Escalate issues proactively and support mitigation tracking. Support onboarding and guidance of junior team members. Contribute to runbooks, documentation, and knowledge sharing. Drive consistency in execution and adherence to operational standards.
Success in This Role Looks Like:
Deep Operational Ownership (Built to Run Mindset)
A successful Lead SRE Engineer is fully accountable for the operational health of their program, not just responsive to incidents. Monitoring, alerting, and dashboards that reflect real customer impact. Emergency response and incident leadership, including clear communications and post-incident follow-ups. Capacity planning and readiness aligned with product and business growth. Change management discipline, ensuring safe, compliant releases.
Strong Technical & System-Level Understanding
A Lead SRE Engineer is expected to operate at system dependency level, not just ticket or tool level. Have a strong understanding of application business logic and workflows. Have a clear grasp of upstream/downstream dependencies. Expertise in observability (alerts, dashboards, synthetic monitoring). Ability to drive automation to reduce manual toil and recurring issues. End to End ownership of tasks and activities.
Incident Leadership & Decision-Making Under Pressure
Beyond technical skill, Leads are distinguished by how they lead during high-severity situations. Takes command of major incidents, not waiting to be asked. Maintains calm, structured communication with engineering, product, and leadership. Ensures clear ownership of actions, timelines, and follow-ups. Drives root cause analysis and systemic fixes, not just recovery.
Proactive Risk & Reliability Engineering
A successful Lead SRE prevents incidents more than fight them. Identifies systemic risks before they become outages. Pushes for design, monitoring, or process improvements. Challenges “tribal knowledge” by insisting on documentation and runbooks. Drives improvements aligned with operational maturity models.
Leadership Without Formal Authority
Lead SRE Engineers often lead without being people managers, which requires strong influence skills. Mentors and coaches senior and mid-level SREs. Sets the technical and behavioural bar for the team. Gives clear, constructive feedback. Acts as a role model for ownership, urgency, and professionalism. Builds trust with Engineering, Product, and Platform teams. Flexible in terms of working hours where needed.
SRE Leads sit at the intersection of technology, operations, and business. Translating technical issues into business impact to communicate clearly with senior stakeholders during incidents. Setting expectations early and transparently with junior team members. Represents SRE confidently in planning, reviews, and retrospectives, ensuring post-incident learnings are shared and acted upon.
A Lead SRE Engineer is expected to continuously deepen product and platform knowledge. Actively closing knowledge gaps in their program by driving learning within the team. Staying current with platform changes, dependencies, and risks. Ensuring knowledge is documented and reusable, not person-dependent.
Skills needed
Experience in production support, SRE, or BizOps roles. Exposure to managing incidents and supporting distributed systems. Experience in payments ecosystem will be preferred. Knowledge of monitoring and alerting tools like Splunk, Dynatrace, Blaze meter. Knowledge of automation and DevOps practices. Demonstrated ability to design end-to-end CI/CD flows that deliver high-quality software to production with minimal manual intervention — including centralized configuration and unified pipelines across environments. Experience working in cross-functional and high-pressure environments. Ability to organize, multi-task and prioritise work based on current business needs. Possesses strong verbal and written communication skills. Strong relationship skills, collaborative skills and stakeholder management skills. Experience in one or more scripting language is preferred. Interest in designing, analysing and troubleshooting large-scale distributed systems. Ability to work with little or no supervision. Operating System – Unix [Commands and scripting] Database - Oracle or equivalent DevOps -> Chef, Jenkins, Github or any equivalent tools Supporting a java-based application in virtualized env and basic knowledge of VMs, hypervisors etc Monitoring - Splunk, Dynatrace or equivalent Scripting -- Shell or python will be preferred but anything equivalent will do Experience of supporting production systems (preferably in finance) is mandatory.
Bizops Engineer employer: Dabster
As a BizOps Engineer at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including flexible working hours and opportunities for professional development, ensuring you can grow your skills while contributing to the stability of critical payment platforms. Join us in a location that fosters creativity and teamwork, where your contributions directly impact our operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Bizops Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dabster values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dabster might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dabster!
✨Direct Apply to Dabster
Let's not forget to apply directly through the Dabster website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Bizops Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dabster.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dabster. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dabster
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
