At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a leading global technology company shaping digital retail banking.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative team culture with a focus on learning and development.
- Why this job: Be part of a team driving innovation in the financial services sector.
- Qualifications: Fluent in French and English with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
About Us: At Dabster, we specialize in connecting exceptional talent with leading global companies. We are currently seeking a Service Desk to join our client’s dynamic team in Chester, UK. Backed by one of the world’s leading financial service providers, our client is shaping the future of digital retail banking with innovative products and services.
Language requirements: French + English
Who You Will Work With: Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French.
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to considering different ideas and alternatives.
Help Desk Technician in Birkenhead employer: Dabster
At Dabster, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our client in Chester, a leading global technology company, provides extensive employee growth opportunities and a supportive environment where your contributions are valued. With a focus on digital transformation in the financial services sector, you will be part of a dynamic team that encourages continuous learning and development, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Technician in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Help Desk roles. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your technical abilities and customer service experience. This can set you apart from other candidates.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to find positions that match your skills and interests, so don’t miss out!
We think you need these skills to ace Help Desk Technician in Birkenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Help Desk Technician role. Highlight your technical skills, especially your experience with ServiceNow and any customer service roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Don't forget to mention your language skills – being fluent in French and English is a big plus for us!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've successfully troubleshot IT issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so share those stories with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dabster
✨Know Your Tech Stuff
Brush up on your technical knowledge related to IT service desks. Be ready to discuss troubleshooting methods and tools like ServiceNow. They’ll likely ask you about specific scenarios, so think of examples where you successfully resolved issues.
✨Show Off Your Language Skills
Since the role requires fluency in both French and English, practice speaking about technical topics in both languages. You might be asked to explain a problem or solution in either language, so being comfortable switching between them will impress your interviewers.
✨Customer Service is Key
Prepare to demonstrate your customer service skills. Think of times when you went above and beyond for a user or client. Highlight your ability to communicate effectively and empathetically, especially when dealing with frustrated users.
✨Team Player Vibes
This role emphasises teamwork, so be ready to share experiences where you collaborated with others. Discuss how you’ve contributed to team goals and how you handle conflicts or differing opinions within a team setting.
