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- Tasks: Manage trading platforms and ensure an excellent client experience from onboarding to live trading.
- Company: Dynamic trading recruitment firm with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Be a key player in the trading industry and make a real impact on client success.
- Qualifications: 2+ years in margin FX & Digital Assets, strong problem-solving and communication skills.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 Ā£ per year.
Job Purpose: The purpose of this role is to manage our trading platforms; taking clients from technical onboarding all the way to live trading; supporting colleagues, clients and technology partners to ensure excellent client experience. You will be seen as the Subject Matter Expert (SME) and responsible for motivating team members, providing support and guidance, quality checking work and giving oneātoāone feedback. As a representative in the industry ā whether itās communication with clients, negotiation with tech partners, or resolution of trading issues ā you will train, coach and mentor the team to provide an excellent client experience, whilst supporting the team lead/manager and key stakeholders. You will be responsible for ensuring all contact channels are within SLA and escalating as appropriate, managing all queries in a professional and timely manner and acting as a role model for colleagues in identifying and resolving or escalating client issues with necessary prioritisation and urgency.
Key Responsibilities
- Work closely with the Team to support the technical onboarding of new clients, user acceptance testing and the launch of new processes, technology and products.
- Onāgoing maintenance and monitoring of all relevant system configurations and backāoffice elements of the Institutional / Professional application stack.
- Perform trade reconciliations and settlement reporting.
- Monitor daily trading operations, client activity, and platform logs to proactively identify and resolve any potential issues.
- Manage, maintain and support trading platforms (MT4/5, PrimeXM, YourBourse hubs and our Proprietary Trading Platform).
- Conduct endātoāend trade investigations; resolve exchange queries and realātime trading issues.
- Provide support to frontāoffice users on trading product suite.
- Act as key point of contact for trading, messaging and risk related issues to users.
- Test and execute production changes.
- Interact with senior management and traders daily.
Skills Required
- 2+ years' of margin FX & Digital Assets
- Timeāmanagement
- Prioritisation
- Problemāsolving
- Training/coaching
- Accountability
- Flexibility
- Motivation
- FIX Protocol
- MT4/5, PrimeXM, OneZero, YourBourse
Seniority level: MidāSenior level
Employment type: Fullātime
Job function: Other
Investment Banking ECM Analyst 2 - TMT in London employer: DA Trading Recruitment
Contact Detail:
DA Trading Recruitment Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Investment Banking ECM Analyst 2 - TMT in London
āØTip Number 1
Network like a pro! Reach out to your connections in the trading industry, especially those who work with MT4/MT5 platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
āØTip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss trade reconciliations and platform management. We want you to shine as the Subject Matter Expert theyāre looking for!
āØTip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved trading issues or improved client experiences. This will demonstrate your ability to handle the fast-paced environment of trading.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Investment Banking ECM Analyst 2 - TMT in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the role of Investment Banking ECM Analyst 2 - TMT. Highlight relevant experience and skills that match the job description, especially in trading platforms and client management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've supported clients or resolved issues in previous roles, and show your enthusiasm for the trading industry.
Showcase Your Technical Skills: Since this role involves managing trading platforms like MT4/5, make sure to highlight any technical skills you have. Mention your experience with system configurations and any relevant software you've worked with.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're proactive!
How to prepare for a job interview at DA Trading Recruitment
āØKnow Your Platforms Inside Out
Make sure youāre well-versed in MT4/MT5 and any other trading platforms mentioned in the job description. Familiarise yourself with their functionalities, common issues, and how to resolve them. This will show your potential employer that youāre not just a candidate, but a knowledgeable asset.
āØDemonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues or client queries in the past. Be ready to discuss specific scenarios where you identified a problem, took action, and achieved a positive outcome. This will highlight your ability to think on your feet and manage challenges effectively.
āØShowcase Your Team Leadership Experience
Since the role involves training and mentoring, be prepared to talk about your experience in leading teams or coaching colleagues. Share instances where you motivated others or provided constructive feedback, as this will demonstrate your capability to support and guide your future team.
āØCommunicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Remember, youāll need to interact with clients and senior management, so showcasing your communication skills during the interview is crucial.
