Join theteam of an amazing restaurant, bar & events space, Engel & Jang,situated in the Mezzanine of the iconic Royal Exchange.
We arelooking for an experienced and dynamic Reception & Reservations Managerto lead our front-of-house and reservations operations. The ideal candidatewill be a professional, highly organized, and approachable individual withexcellent communication skills and a passion for delivering exceptional guestexperiences. You will be responsible for managing the reception coordinatingbookings, and ensuring smooth operations across all guest touchpoints.
KeyResponsibilities:
- Oversee daily reception and reservations operations, ensuring a seamless andhigh-quality guest experience.
- Lead, train, and manage reception and reservations staff to maintainefficiency, professionalism, and teamwork.
- Manage all bookings, enquiries, and guest communications across multiplechannels.
- Coordinate with other departments to ensure smooth service and eventexecution.
- Monitor occupancy, availability, and reservation systems, implementingimprovements where needed.
- Handle guest feedback and complaints professionally and promptly.
- Ensure compliance with health, safety, and data protection policies.
- Prepare reports on reservations, guest flow, and operational performance.
Requirements:
- Previous experience in a supervisory or managerial role in reception,reservations, or front-of-house.
- Excellent leadership, organizational, and communication skills.
- Professional and approachable, with strong customer service orientation.
- Ability to manage multiple tasks in a fast-paced environment with attentionto detail.
- Proficiency with reservation and front desk systems.
- Availability to work flexible hours, including evenings and weekends.
What wecan offer:
- Opportunities for career growth – internal training and succession plans forrapid promotion.
- Salary to be discussed at the interview.
- Monday to Saturday schedule.
- 28 to 30 days holiday per year (increasing with years of service).
- Meal on duty.
- Reward programs and long service awards.
- A fun, vibrant, and dynamic work environment.
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Reception Manager employer: D3 Collective
At D3 Collective, we pride ourselves on fostering a vibrant and inclusive work culture where creativity and passion for culinary excellence are celebrated. As a Pastry Chef de Partie at our new venue in the iconic Olympia London, you'll have the opportunity to grow your skills alongside a dedicated team, while enjoying competitive benefits and a supportive environment that encourages innovation and personal development.
