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- Tasks: Lead the reception team and ensure exceptional guest experiences in a vibrant restaurant.
- Company: Join Engel & Jang, a high-end restaurant in the iconic Royal Exchange.
- Benefits: Competitive pay up to £16.77 per hour and a full-time contract.
- Why this job: Shape the guest journey and thrive in a fast-paced, dynamic environment.
- Qualifications: 1 year of experience in a similar role and strong communication skills.
- Other info: Opportunity to train and mentor a passionate team in hospitality.
The predicted salary is between 27 - 35 £ per hour.
ENGEL & JANG | ROYAL EXCHANGE, LONDON
Jang & Engel is looking for an exceptional Head Receptionist to join our Front of House leadership team at our vibrant restaurant & bar, located in the Mezzanine of the iconic Royal Exchange. This is an exciting opportunity for a passionate, guest-focused Head Receptionist to play a key role in shaping the guest journey, leading the reception team, and delivering flawless hospitality in a fast-paced, high-end environment.
Full-time position
Pay rate: up to £16.77 per hour
40-hour contract
Monday to Saturday schedule
The Role
As Head Receptionist, you will oversee the daily operation of the reception desk and reservations, acting as the first point of contact for our guests. This is a leadership-focused, hands-on role, ensuring exceptional standards of service, smooth communication between teams, and a warm, professional welcome at all times.
What We’re Looking For
- At least 1 year of experience in a similar reception or host role within a restaurant
- Excellent phone etiquette, polished presentation, and professional manner
- A passion for delivering outstanding guest experiences
- Strong communication, organisation, and multitasking skills
- A proactive, motivated team player with a positive, can-do attitude
- Confident problem-solver who remains calm under pressure
- Familiarity with the 7Rooms reservation system is a bonus (but not essential)
- Legal right to work in the UK
Key Responsibilities
- Lead and manage the reception team to ensure smooth daily operations
- Deliver a warm, professional, and consistent welcome to all guests
- Manage reservations, walk-ins, and guest enquiries efficiently
- Coordinate closely with management and service teams to optimise table flow
- Handle guest feedback and resolve issues with professionalism and care
- Train, mentor, and support reception team members
- Maintain high standards of presentation, organisation, and service
- Ensure a guest-first approach at all times
If you’re passionate about hospitality, thrive in a guest-facing leadership role, and want to be part of something special at Engel & Jang, we’d love to hear from you.
Head Receptionist in City of London employer: D3 Collective
Contact Detail:
D3 Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like Engel & Jang. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal meet-up, let your passion for guest experiences shine through. Remember, they’re looking for someone who can lead with warmth and professionalism.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the reception area or have ideas on enhancing guest experiences, don’t hesitate to share them during your conversations. It shows initiative and that you’re already thinking like a leader.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the time to engage with us directly. It’s a great way to stand out and show your enthusiasm for joining the Engel & Jang team.
We think you need these skills to ace Head Receptionist in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making every guest feel special.
Highlight Your Leadership Skills: As a Head Receptionist, you'll be leading a team, so make sure to emphasise your leadership experience. Talk about times when you've successfully managed a team or handled challenging situations. We’re looking for someone who can inspire and motivate others!
Be Professional Yet Approachable: Your written application should reflect the polished presentation we expect at Engel & Jang. Keep it professional, but don’t be afraid to let your personality shine through. We want to know the real you, so balance professionalism with a friendly tone.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at D3 Collective
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Engel & Jang and its unique offerings. Research their menu, atmosphere, and any recent news. This will not only impress your interviewers but also help you articulate how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive environment, especially in high-pressure situations.
✨Demonstrate Your Guest-Focused Mindset
Engel & Jang is all about delivering exceptional guest experiences. Be ready to discuss how you’ve gone above and beyond for guests in previous roles. Share specific stories that showcase your proactive approach and problem-solving skills when dealing with guest feedback.
✨Practice Your Communication Skills
Excellent communication is key in this role. During the interview, focus on clear and confident responses. You might even want to practice common interview questions with a friend or in front of a mirror to ensure you come across as polished and professional.
