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For Companies At a Glance
- Tasks: Ensure client satisfaction and manage technical, financial, and contractual aspects of ship warranties.
- Company: Renowned leader in naval construction and services.
- Benefits: Permanent contract, based in Plymouth with opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the naval industry.
- Qualifications: Experience in naval systems and strong problem-solving skills required.
- Other info: Opportunity to work in a collaborative environment with a focus on continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
Notre client est un acteur reconnu de la construction et du service naval, spécialisé dans la conception, la construction et le maintien en condition opérationnelle de navires professionnels à forte technicité (navires de service, défense, pêche, offshore et unités spécialisées).
Votre mission Rattaché(e) au service Après-Vente, vous assurez le suivi technique, financier et contractuel des garanties des navires neufs livrés aux clients. Vous représentez l’entreprise auprès des armateurs durant toute la période de garantie et garantissez leur satisfaction.
Vos responsabilités
- Relation Client: Assurer un service après-vente orienté satisfaction client, Être l’interlocuteur privilégié des armateurs pendant la période de garantie, Fidéliser les clients et contribuer au développement de la relation commerciale.
- Technique: Analyser les problématiques rencontrées à bord, Identifier et proposer des solutions techniques adaptées, Coordonner les interventions avec les équipes internes et sous-traitants, Assurer le suivi technique complet des dossiers garantie.
- Financier: Gérer les provisions de garantie allouées, Optimiser les coûts et la marge associée, Assurer le suivi budgétaire et le reporting financier des affaires.
- Amélioration continue: Capitaliser le retour d’expérience (REX), Contribuer à l’amélioration des produits et des processus du groupe.
Profil recherché
- Ancien navigant (2nd mécanicien minimum) ou issu d'une formation technique supérieure (ingénieur, officier mécanicien, superintendant, responsable technique naval, ou expérience équivalente).
- Solide connaissance des systèmes navals (mécanique, électricité, fluides, équipements embarqués).
- Expérience en construction, réparation navale, SAV ou exploitation navire.
- Excellentes capacités d’analyse et de résolution de problèmes multi-techniques.
- Très bon relationnel client et sens du service.
- Organisation, rigueur et autonomie.
- Français courant - Anglais professionnel indispensable.
Benefits
- Contrat CDI.
- Poste basé à Plymouth (UK) pour une durée de 18 mois avant retour au siège en Bretagne.
Ingénieur Garantie Navale (H/F) RA-d2m-343 in Plymouth employer: D2M SERVICES
Contact Detail:
D2M SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ingénieur Garantie Navale (H/F) RA-d2m-343 in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the naval industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you know your stuff about their vessels and services. This will impress them and show your genuine interest!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled technical issues or improved client satisfaction. Be ready to share these stories during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Ingénieur Garantie Navale (H/F) RA-d2m-343 in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Ingénieur Garantie Navale. Highlight your relevant experience in naval construction and after-sales service, and don’t forget to showcase your technical skills and client relationship abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Mention your background as a navigant or your technical qualifications, and how they align with our mission at StudySmarter.
Showcase Problem-Solving Skills: In your application, emphasise your analytical and problem-solving skills. We want to see how you've tackled complex issues in the past, especially in a naval context. Real-life examples can make a big difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at D2M SERVICES
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to naval systems. Understand the mechanics, electricity, and fluid systems involved in shipbuilding and maintenance. This will help you answer questions confidently and show that you're the right fit for the role.
✨Client Relations Matter
Since you'll be the go-to person for clients during the warranty period, think about how you can demonstrate your excellent client relationship skills. Prepare examples of how you've successfully managed client expectations or resolved issues in the past.
✨Show Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your analytical abilities and how you can identify and propose effective solutions, especially in multi-technical scenarios.
✨Financial Savvy is Key
Familiarise yourself with budget management and financial reporting, as these are crucial parts of the job. Be prepared to discuss how you've optimised costs in past projects and how you can contribute to the financial success of the company.