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- Tasks: Lead the Maintenance Helpdesk Team and coordinate with engineers daily.
- Company: Join D2 Facilities Ltd, a growing company in Chatham, Kent.
- Benefits: Enjoy a competitive salary of £28,000-£32,000 and potential hybrid work options.
- Why this job: Be part of a dynamic team focused on client satisfaction and quality service delivery.
- Qualifications: Experience in facilities maintenance coordination is essential.
- Other info: Monday-Friday hours with opportunities for professional growth.
Due to our continued business growth, D2 Facilities Ltd is looking to expand our team by employing an experienced Helpdesk Coordinator to work from our Head Office in Chatham, Kent. Hours of work are Monday-Friday (Apply online only). Hybrid working (to be discussed) Salary £28,000-£32,000 Duties for the Facilities Maintenance Coordinator Role * Overseeing the Maintenance Helpdesk Team and Engineers. * Be the 1st point of contacts for Clients and Engineers * Communicating with engineers daily to plan jobs, scheduling works on our job management portal. * Completing RAMS & work permits for site specific jobs. * Assisting with customer demands for blue-chip clients, achieving approved and agreed targets in service delivery, client satisfaction, Health and Safety, Quality compliance. * Completing and closing off completed works to ensure KPIs and SLAs are met on customer portals. * Assessing and compiling engineer/job reports and action plans monthly to the Director. * Ensuring all company accreditations are up to date and relevant. * Raising small works quotations from reactive jobs. * Order, purchase receive and store materials/equipment while maintaining minimum van stock levels. * Liaising with our finance department and closing jobs ready for invoicing. * Assisting in the office with any ad hoc works as required. * Salary dependant on experience Requirements for the Facilities Maintenance Coordinator Role * Excellent written and verbal communication skills. * Ability to multitask and prioritise workload * People management skills and the ability to communicate at all levels. * PC literate (Big Change CRM experience preferred). * Basic knowledge of CAFM software. * Previous experience of managing engineer teams/helpdesk (3 years minimum). * Health and Safety (Basic Knowledge) & Risk Assessments experience. * Able to prepare maintenance Quotes & Proposals. Job benefits include * A full time position. * Twenty days paid holiday per year plus public/bank holidays. Additional day after completing 5 years of service & day off on your birthday * Regular training and career development. * Strong career prospects. * Company pension. * A positive working environment that promotes employee safety, growth, and goal attainment. * Employee reward Scheme * Hybrid working (to be discussed) Referance check required
Facilities Maintenance Coordinator employer: D2 Facilities Ltd
Contact Detail:
D2 Facilities Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Maintenance Coordinator
✨Tip Number 1
Familiarize yourself with the job management portal that D2 Facilities Ltd uses. Understanding how to schedule jobs and manage tasks efficiently will show your proactive approach during the interview.
✨Tip Number 2
Brush up on your knowledge of RAMS (Risk Assessment Method Statements) and work permits. Being able to discuss these topics confidently will demonstrate your readiness for the responsibilities of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlighting your experience in achieving service delivery targets will make you stand out as a candidate.
✨Tip Number 4
Research D2 Facilities Ltd's current projects and clients. Showing that you understand their business and can contribute to their goals will impress the hiring team and increase your chances of landing the job.
We think you need these skills to ace Facilities Maintenance Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Facilities Maintenance Coordinator position. Understand the key responsibilities and requirements, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in facilities maintenance, team coordination, and client communication. Use specific examples that demonstrate your ability to meet KPIs and SLAs.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as project management, communication, and problem-solving. Mention any experience with job management portals or health and safety compliance.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you are a great fit for D2 Facilities Ltd. Address how your background aligns with their needs and express your enthusiasm for the opportunity to contribute to their team.
How to prepare for a job interview at D2 Facilities Ltd
✨Show Your Leadership Skills
As a Facilities Maintenance Coordinator, you'll oversee the Helpdesk Team and Engineers. Be prepared to discuss your previous experience in managing teams, resolving conflicts, and ensuring smooth operations. Highlight specific examples where you successfully led a team or improved processes.
✨Demonstrate Your Communication Abilities
You'll be the first point of contact for clients and engineers, so effective communication is key. Practice articulating your thoughts clearly and concisely. Consider discussing a time when you effectively communicated complex information to different stakeholders.
✨Familiarize Yourself with Job Management Portals
Since scheduling works on a job management portal is part of the role, make sure you understand how these systems work. If you have experience with similar software, be ready to share that knowledge. If not, do some research to show your willingness to learn.
✨Prepare for Health and Safety Discussions
Health and Safety compliance is crucial in this role. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance in past positions. You might also want to think about how you would handle potential safety issues on-site.
