At a Glance
- Tasks: Lead a dynamic team delivering innovative quantum optimisation solutions across EMEA.
- Company: Join D-Wave, a forward-thinking tech company with a collaborative culture.
- Benefits: Enjoy competitive pay, equity options, and a range of meaningful perks.
- Other info: 100% remote role for UK and Ireland candidates with excellent career growth opportunities.
- Why this job: Make a real impact in a cutting-edge field while growing your leadership skills.
- Qualifications: 10+ years in tech consulting with strong leadership and technical skills required.
The predicted salary is between 100000 - 150000 € per year.
The Customer Solutions Director is a senior leadership role responsible for the operational, delivery, and talent management functions for the EMEA Customer Solutions team. You will oversee a team of consultants who build and deliver quantum optimization solutions for customer applications. You will also lead the technical account management team who provide advisory services and ensure ongoing customer success. You will provide leadership and strategic guidance to build a high performing team and continuously improve the operational processes and tools to ensure efficient and high-quality execution. Based on project insights and customer requirements, you will actively influence the product roadmap and refine best practices. The Customer Solutions Director serves as the primary cross functional interface between the Customer Solutions EMEA region and sales, R&D, and operations. The role is 100% remote for candidates based in the UK and Ireland.
What you'll do
- Regional Delivery & Operational Leadership
- Oversee successful execution and quality of all projects within the region
- Ensure strong project governance, delivery consistency, and customer satisfaction
- Drive accountability for timelines, scope, budget, and outcomes
- Manage and resolve escalations effectively, partnering cross-functionally as needed
- Monitor and optimize regional staffing and resource utilization
- Customer Engagement & Presales Collaboration
- Partner closely with EMEA Sales teams to support strategic opportunities
- Ensure thorough and effective technical discovery and continuously improve the probability of project success
- Provide oversight and input into presales scoping, solutioning, and resource planning
- Ensure smooth transition from presales to delivery execution
- Maintain executive-level engagement with key regional customers
- Team Leadership & Talent Management
- Lead and develop a regional team of Engagement Managers, Solution Architects, Developers, and Technical Account Managers
- Foster a high-performance, collaborative, and customer-focused team culture
- Conduct annual goal setting and performance assessments
- Drive hiring, onboarding, and workforce planning to support regional demand
- Oversee staffing alignment and utilization across projects
- Support career development and succession planning for team members
- Cross-Functional Leadership
- Act as the primary regional interface for Customer Solutions, Sales, R&D and other customer-facing functions
- Ensure alignment of delivery strategy with broader regional revenue objectives
- Contribute to operational improvements, process optimization, and best practice development
About You
- Bachelor’s degree or higher in engineering, optimization, or similar technical field
- 10+ years of combined hands-on and people management experience within professional services and/or technology consulting to deliver complex software product implementations for high-profile clients
- Experience leading technical teams in a large matrixed consulting organization and building and scaling a team in technology start-up organization
- Strong technical acumen with the ability to translate business problems to technical solutions
- Strong collaboration experience with sales organizations, including presales engagement
- Executive presence with ability to build credibility with C-Level and other senior customers
- Excellent leadership, communication, and stakeholder management skills
- Ability to manage multiple priorities across delivery, operations, and people leadership
- Determined to solve customer problems, with a strong sense of urgency and an understanding of project delivery requirements
- Proven record of leading on-time delivery of projects with a high degree of predictability and quality
- Preferably experienced within industries such as Manufacturing, Logistics, Retail, and Services
A D-Waver's DNA
We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals. We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other. We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other. As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.
Our Compensation Philosophy is Simple but Powerful:
We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level.
Inclusion:
We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.
The Fine Print:
No 3rd party candidates will be accepted. It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.
Senior Director - Customer Solutions (EMEA) employer: D-Wave Quantum
D-Wave Systems Inc. is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals seeking to make a meaningful impact in the field of quantum optimization. With a strong emphasis on employee growth, competitive compensation, and a commitment to diversity, D-Wave empowers its team members to excel while enjoying the flexibility of a fully remote work environment in the UK and Ireland. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director - Customer Solutions (EMEA)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at D-Wave. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. D-Wave loves innovation and collaboration, so think of examples from your past that showcase these traits.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've built and managed teams in the past, especially in tech environments. They want to see you can inspire and drive results!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Director - Customer Solutions (EMEA)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Director role. Highlight your experience in operational leadership and team management, as well as any relevant technical expertise that aligns with our needs.
Showcase Your Leadership Skills:We want to see how you've led teams and managed projects in the past. Share specific examples of how you've driven accountability and ensured customer satisfaction in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your achievements and how they relate to the responsibilities of the role. We appreciate brevity but also want to see depth in your experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at D-Wave Quantum
✨Know Your Stuff
Make sure you have a solid understanding of quantum optimisation solutions and how they apply to customer applications. Brush up on your technical knowledge and be ready to discuss how your experience aligns with the role's requirements.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Be ready to discuss how you foster a high-performance culture and handle escalations effectively.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the company’s vision, team dynamics, and how they measure success. This shows your genuine interest and helps you assess if it’s the right fit for you.
✨Align with Company Values
Familiarise yourself with the company's values and culture. Be prepared to discuss how your personal values align with theirs, especially around accountability, collaboration, and innovation. This will demonstrate that you’re not just a fit for the role, but for the company as a whole.
